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Hi, I'm interesting in made outgoing campaigns with IPoffice. I believe that I need to purchase the proactive dialler RFA and the CTI PRO licences. Is it ok ? And the software is the Icontact that is part of the CCC ? It is necessary to have the agent CCC licences for normal work, or only...

Help to Migrating configuration from IPO406 to IPO412. I want to migrate a system from IPO 406 to IPO 412, keeping the same modules (analog and digital) and configuration. I made a test but it fault, because the 416 mapping the extension ID different than the IPO406, and I can’t found a...

Hi MrIpo, Thanks in advance for send me your notes. gapelbaum at dedicado.com.uy

What's mean "hotdesking" ?. We are thinking in an intensive use of the system, including the 35 IP hardphones. What's the better recommendation and how ?

Thanks Morrack, Bandwidth is not a problem for us, we can put a dedicated 8 Mbps or more if we need, in both downlink and uplink. So, bandwidth , delay and jitter is not a problem for us. Did you see another problem with 35 IP hardphones onto a ipoffice 412 , like memory/cpu/vcm-codec...

Scenario: A IPoffice 412 equipped with 30 VCM card, 3 x 30 analog module, 1 x 30 digital DS module, 1x16 analog trunk module, 4 E1 trunks, VoicemailPro and CCC, and 35 IP phone's on a remote office (model 4606 and 4602) with enough bandwidth (more than 3 Mbps, bandwidth is not a limitation for...

Thanks Morrack, Transparent E1 is cheap for us. But in this scenario we can use a centralized voicemail solution ? Assume that we have IP connectivity between the voicemail server and the 2 IPoffices. Thanks again, Gustavo

Hi, Thanks for the answers, now I read some Avaya docs about this point. But the solution to pass the call trough Voip aren't suitable for us. It is possible to join two IPoffices by two ways: - IP trunk.(I believe needed for centralized voicemail,small community networking) - E1 trunk. and...

Hi, Does any know if a VM-PRO server can server for a more than one IPOffices ? In the positive case, which licenses are needed and how they are shared ? The same question for the CCC server. Does in this scenario we can include IPOffices small offices editions ? Thanks for any helps...

Hi, Does any know if the IP phone 4602 work with IPoffice 406 software version 1.4.27 ? If yes, Which version of software does need run into this phones ? if not, in which version of IPoffice and phone does they work together ? Thanks, Gustavo

Thanks Morrack, Now I have more questions: About the Multimedia Module: - Does the idle agent is automatically inquired to make outbonding call trough a iContact popups windows and the agent need to accept to make this call ? - The groups of agents involved in each campaign could be freely...

Hi, Does the IPOffice has any method for make an outgoing calls campaing ? If the answer is yes, how is it ? Outgoing campaing means that the system ask the agent to make outgoing sales calls to destinations obtained from the list compoused by: - lost incoming calls (calls no answered or...

Hi, Does any has digital phones model 2402 attached to a DSS module into a IPoffice setting with A-law (Europe). Does they work well ? Does this phone model (2402) is supported by Avaya IPoffice ? IPO has version 1.4.27. Information about 2402 into IPoffice are welcomed. Thanks, Gustavo

Thanks for your reply Mr. IPGuru. But how I can set the line (ISDN E1 PRI) companding to Alaw, in which menu of the mananger is this options. ? I only know to setup the A/U law in the System Configuration -Telephony windows. Thanks, Gustavo

Does any know if there are any internal switch, or any phone commands to change the companding law on the phones 4406 ? I believe that this feature should be configurable. Thanks, Gustavo.

Hi, I received some 4406D+ news Digital Avaya Phones, but when I connected they to any free port of the Digital 30 module in an IPOFFICE 406 they show at the display "Warning: u-law e A-law s" After that ths phone work, but the sound is very corrupted. I belive that they are...

Hi, I need to migrate an installed an working IPO 406 to an IPO 412. I only need to replace the control units. How is the procedure to hold the configuration ? Is it a backup/restore ? or export/import ? What happens with the licences ? There are any wrote procedure to make this works ...

Hi, Does any know if the Avaya phone 6402 model(without display) work ok in the Avaya IPoffice 406 ? Of course, The IPoffice have a digital 30 DIG module. Thanks in advance. Gustavo

Hi, I have an Avaya IP office 406 equiped with one E1 PRI (EURO ISDN, 30 ch.). It is possible to equiped the other empty slot with other E1 PRI ? Which is the Avaya part number and correct name for the SINGLE SLOT E1 ISDN PRI ? Does it is the same card for T1 PRI ? Does any know where to...

Hi, The scenario: Incoming call are routed to the IVR (Voice mail pro with some port licenses) All licensed Voice-mail pro resources are in use by incoming calls (IVR) or people listening his voicemail messages. The event: One new incoming call arrive, then (I believe) the call is drooped...