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Hi Everyone, I have walked into a service situation where the old vendor has gone out of business. The system is a nortel BCM50 r2 and I need to load the patches and smart updates to solve some problems they are experiencing, mainly with doorphones and some other weird stuff. I have access to...

I have a customer, and they have 4.1.15 they want to jump to 9.0. Can I back up the config from 4.1.15 and upload it to 9.0 with out any problems? ------------------------------------------ Wash, rinse, repeat.

I have heard that Avaya is now enforcing some policy with distributors to make it like Definity days, Sold to numbers and they generate licenses after you give them your customer info. They could just change ADI to require BP's to assign their dongle numbers to customers and solve the problem...

Then I guess what I am understanding is when BP's order licenses, BP's do not use ADI to generate key codes, the distributor uses ADI. ------------------------------------------ Wash, rinse, repeat.

Thanks for the answer, yes it is US and your dist has always redeemed for you, even if you are adding a few IP endpoints on an existing system? I am still curious if anyone else has ADI and still redeems certificate numbers? ------------------------------------------ Wash, rinse, repeat.

Are there any other business partners who have been told that their distributor now needs to redeem certificates for IP Office licensing themselves? We have had ADI access for years and still do, but now we are not given certificate numbers, we have to request the distributor for license keys...

Now Freight Train, I'm not sure where you come from but this is a helpful place, and it is okay to be a novice or receptionist tasked with system admin. I'm not quite sure how to take your response, but it seems as if you may have some pent up anger, did your phone guy drop you like a hot...

If using POTS lines you need to enable off premise call forwarding in the individual line settings tab. Allow analog trunk to trunk. Also system tab, make sure in telephony inhibit off premise is not engaged. You should probably consider contacting a dealer or someone who does this for a...

amriddle01, yes that sums up my system's problem, too. And I am on 96xx sets as well. Bas1234 no calltimers enabled that I am aware of, that is a user enabled feature, correct? intrigrant, you sure about that? I would have heard about this before now I think. And our own shop IPO works as...

Guys, I have an IPO 8.0 Q4 release and 9611G phones and when the operator performs a screened transfer she follows these steps: Answer the phone Press transfer dial extension announces call hangs up or presses transfer. The problem is the display of the transferee shows the phone number for...

Hi guys, I have helped a few times here and been helped here a few times here. You guys are great. I need to ask a favor of whoever here has ASA or DSA. We have a few 715 terminals dying and I need someone to help me get a copy. I have tried to upgrade them to 500's with the awesome triple7...

Sounds like dial delay time or dial delay count timing issue to me. ------------------------------------------ Wash, rinse, repeat.

Modify the default *17 by changing the telephone number to just ? and not ?U. ------------------------------------------ Wash, rinse, repeat.

excellent solution for an IP phone, unfortunately this is a 5410.... ------------------------------------------ Wash, rinse, repeat.

SIP trunk on a system with a dialout of 9, when users return an inbound call from the log it dials in error without the 9, can it work without building special short codes? ------------------------------------------ Wash, rinse, repeat.

I thought different IP LG id's on each switch was recommended for anti-tromboning... ------------------------------------------ Wash, rinse, repeat.

1. Integrate Visual Voice with the prompts for a single complete voicemail interface 2. dial an extension directly from embedded AA menu 3. support CRM 4.0 4. need GB native on IP phone this is 2009! 5. ditch the annoying timeout nag in vmpro 6. allow more conference parties on analog trunks (I...

Assuming you are in US first you build all you local area code short codes in you ars table like: 212N;,212N,dial then you build a LD insert 1 short code like: 2N;,12N,dial 3N;,13N,dial 4N;,etc. 5N;,etc. Maybe there is a better way but this works for me for both phone logs and PM callbacks...

I thought on 403 you could attach the dongle to the DTE on the back of the 403 and leave your key server in config at 0.0.0.0. This was a long time ago and I never tried but I remember this being said maybe even in the old 2.0 engineer's toolkit. ------------------------------------------...

uninstall qos packet scheduler in your network connection to alleviate choppy audio. ------------------------------------------ Wash, rinse, repeat.