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  • Users: zshaw
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  1. zshaw

    Software to replace Procomm Plus or Crosstalk for Windows XP

    Software is: HyperACCESS Website for one month trial version: http://www.hilgraeve.com/hyperaccess/win32/ downloadsites.html It works great for Nortel PBX access to Voicemail and the PBX.
  2. zshaw

    Symposium Express Patches

    Can someone advise if Symposium Express will allow the install of Patch MS05-039, or KB899588.
  3. zshaw

    Symposium Express Call Centre Reports

    I will be installing SECC in November. TMSLUA is offering a 2 day course on SCCS Report. Can anyone tell me is the SECC reports and the SCCS reports are about the same. I am trying to determine if the SCCS reports course will be beneficial to me as an Administrator of SECC. I am aware SCCS has...
  4. zshaw

    ACD calls to ring on Headset and not telephone set

    Thank you.(It was set to no)
  5. zshaw

    ACD calls to ring on Headset and not telephone set

    My acd queue has 11 agents and all calls terminate to the agent ids and ring on key 0. I need to send the calls to the agents headsets and not to ring on key 0. What step have I missed either for the headset connection or class of service on the set programming. Thanks.zs.

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