Paul is right - set the covering extension with their own extension. It creates an endless loop for those that press 0. I use this on several phone lines.
~Shelley
Thanks Paul, but I must not be explaining my problem right. When the admin answers the Exec's phone, and transfers it to his voice mail, the voicemail header states the call came from the EXEC - not from the actual in-house caller. I'm beginning to think the only way around this is for the...
Hi John - Thanks so much for responding, but the problem is not how to transfer directly to voicemail - it's how the admin can transfer a call to the executive's voicemail (after she's answered his line from the bridge) and the voicemail header indicate who the call came from (applies to...
Scenario: Admin answers executive's phone line via a bridged line (it's an internal call). She transfers the call to his voicemail. Executive checks voicemail later and wants to reply to the voicemail by pressing 1, but the voicemail header indicates the call came from him.
In short, how can...
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