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I tried to do it myself and I accidentally took down the call centre for about 4 hours. Just kidding. I appreciate the insight. I will definitely get my PBX supplier involved to do it properly. Thanks for your help!

Whenever I run reports out of my eCallbyCallStat tables it only displays 3999 call IDs. Any calls after after the 3999th call are added back into existing call Id's. Ex. Call ID #34 08:45 DN Call Initiated 08:46 DN Call Released 14:56 Local Call Answered 14:59 Local Call Released Is there a...

Thanks brewerdude. However, I understand how to add parameters into Crystal Reports, my question was specifically related to running reports through Symposium Web Client. Symposium Web Client doesn't recognize Crystal parameters as far as I know. A paramaterized report that is imported into...

Zonger, You will need to determine how long your customer keeps their interval data on the database. I believe that the default may be somewhere around the 20 day range because the interval statistics are obviously more memory intensive. If your customer's range is similar to the default then...

Does anyone know of any way to filter reports created in Crystal the same way you would filter a canned report (agent login, application id, etc.) using Symposium Web Client? It doesn't make sense that Symposium would allow the ability to import reports without the functionality of dynamically...

Is there any way of bringing up a parameter window in Web Client for a crystal-created report?

Does anyone know where I could find any information on Symposium failure rates? I have found an overwhelming amount of positive information in regards to the system and am curious how often the system goes down, what 3rd party products may cause the downtime (if any), what percentage of...