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I am using an HIC-1 Headset cable plugged into the headset port on the 4412D+ model phone. From what I've read I should be able to hear something through the headset by plugging in the headset and then hitting the button I've program to active the headset. Nothing works using the headset port on...

Hello, I have a Avaya 4412D+ phone on the merlin integrated system. This phone has a port for a headset underneath it. I have tried to use this port to no avail. I plugged the headset adaptor into the headset port. I then programmed a button to turn the headset status on/off. Nothing else...

Thank you. Now working correctly.

Sorry, let me explain. What I have done is made several announcement giving directions to our office depending on what direction the person is coming from. This is in the main Auto Attendant as option 5. What happens is people call and talk to someone who then gives directions. What we would...

Well i tried to setup group coverage but the system acts a though the extension does not exist. I also cannot create a mailbox and then assign an auto attendant to it. I can Either assign an automated attendant to the extension OR I can assign a mailbox to the extension BUT I cannot do both. The...

Hello, I have been trying to setup an extension to transfer back to the automated attendant. The extension work when dial from the automated message but all I get is a busy signal when trying to actually send a caller to that extension. Tech support told me to set up a mailbox but if I do that...