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Can someone direct me in how to setup an Avaya IC Workflow where we send Collecetd Digits from the PBX over to Avaya IC and then based on those digits routes to some other number. I'm sure this is a simple thing, but unfortunately I am not a developer so I'm not very skilled in creating the...

Got to this site: http://support.avaya.com/elmodocs2/intuity/Iar51/a_basic.htm#1000443. Look for section on Setting Up a Broadcast Mailbox and Sending Broadcast Messages.

Have you attempted a restart of the FaxServer. We use a RightFax server and many times when we can't find fault in the PBX, the restart of the far end server does the trick.

Also, make sure if you selected "Use Auto Answ" when you installed IP Agent, make sure "Auto Answ" is selected (ACD or All) on page 2 of the Station form for the extension you are using.

If you are logging in IP Agent in Telecommuter mode, make sure that the telephone number you entered for the "Telephone At" section on first login screen, is a number that can be dialed by your switch.

Just block long distance altogher on this set of public phones. Create new COR and make FRL very low.

In CMS, go to the following menu, Agent Admin>Configuration Reports>List agent skills. this will list out multiple agents skills

1. Unistall CentreVu Supervisor. 2. Go to Winnt/System32, find file called " compobj.dll" 3. Delete this file 4. Empty recycle bin 5. Reinstall CentreVu Supervisor