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Okay, sounds simple enough and it has to be easy but I just cannot figure it out. My ERP software allows me to print 4x6 shipping labels directly to a zebra printer. As an example, we may have 6 boxes on Line 1 of an order, 2 on Line 2, etc. That value is entered into our system. Now we have...

A third party does our server support and they handle the windows updates and such. My issue is I do not want this server rebooted under any circumstances unless I am there doing it myself. The team that does the updates have admin rights and it isn't as easy as just telling them not to do...

We had a Perc2 controller card go bad on our server and the system will not boot now. I ordered a refurb and installed it. When I go into the controller container configuration, it gives this message and I am unsure whcih to check: Configuration change has been detected in the system. If you...

We have a 1 server Citrix Metaframe XP with SP4 box that has started having issues with pretty much all things that should happen at startup. Here is the list: 1. Print spooler crashes several times a day and eats 50% (or more) of the cpu most of the time 2. Printer autocreation frequently...

Ok I was cleaning up some sets today and got the below message popping up constantly: BUG1500 BUG1500 : 0003CB35 00000003 000CC7C8 00000500 0000820A 00000000 0003CB35 000000 02 5173 00000084 00003715 00000000 00000000 00000000 00000000 00000000 BUG1500 + 105E63E4 1030DAE0 107482F4 1059CFD2...

Thanks you guys rock! Works like a champ after putting in te ACOD of the route.

Ok here is the non-working one. It is exactly like the working one except for the acdn and ncfw. REQ prt TYPE ACD CUST 0 ACDN 5180 TYPE ACD CUST 0 ACDN 5161 MWC NO DSAC NO MAXP 1 SDNB NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO NCFW 916102032677 FNCF NO FORC NO SPCP NO OBTN NO...

Ok hold the phones, I figured something out... This one that is working is considered a local call. I thought it was long distance. I put this number in one of the other 3 acd quesues I need and it worked for that number. So it definitely appears to be an access issue of not being able to...

OK here is the printout of the acd that is working: REQ prt TYPE ACD CUST 0 ACDN 5161 TYPE ACD CUST 0 ACDN 5161 MWC NO DSAC NO MAXP 1 SDNB NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO NCFW 97045412312 FNCF NO FORC NO SPCP NO OBTN NO CWTH 1 NCWL NO BYTH 0 OVTH 2047 TOFT NONE HPQ...

ace - you mentioned to add the CLS CFXA. Where do I do this at since there is no set? I knwow how to add the CFXA when programming a set but how do I do it for a ACD DN?

OK, plant manager has 3 sales guys scattered all over the US. All 3 have mobile phones. He wants all three to also have an extension at the plant that is dialable from the outside (that is what I meant by external DID, sorry my terminology sucks). He wants this extension to automatically call...

trvlr1 - thanks. I was thinking that later and will do so.

Tried those but still get the same meassage. Not sure if it matters but this number is an external DID that needs to cfw to a remote location.

Hey all again I need to set up an ACD to call forward an extension to an outside number. I changed the NCFW to the number in ld 23. If I call the extension internally it goes to the number. If I dial from the outside, then it goes to a automated message about not having a mailbox. What did...

I think I follow you. If that wer ethe case I would think that every call would forward to 5156. I tested it yesterday. The main group of numbers is 872-8101 - 8106 I think so plenty of lines to keep it happy....Unless maybe one of the rollover numbers is cfw'd somewhere. Let me play some...

Ok first off this is a totally different menu than my pevious posts. I made some changes to the client's main voice menu last weekend and now they are reporting that whenever more than one call comes in, it forwards that call to a certain extension in the building 5156. Now that number is not...

Beautiful guys. It works and goes to the menu. I did notice one thing though.... I get a busy signal when it is in use. I reused an old ACD queue that is not needed any longer, not sure if that makes a difference. I will make sure it is NCFW'd to MerMail as that may be the issue. I also...

Yes I found the TN. I went into Ld 21 and did an LTM. I was able to identify it from here and verified it by printing the TN out. When doing a PRT on the TN I found the ATDN 5171 and the TKID 924-9663. THese are the numbers. 924-9663 is the main number, 5171 is the extension that it forwards...

Forgive me as I suck at explaining things. trvlvr I think you hit the nail on the head. It is a ground start trunk, I just need to know how to get to the ATDN of this so I can change it to the DN of the associtaed voice menu. I will do as others instructed above to find this and report back...

Thanks for all of the help. trvlr1 : As far as the 9 goes, that is used for gaing external access. I assume when you say this needs to be changed to a useable extension means I can just call forward this number to a useable extension, and then assign that extension to the voice menu...