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In order to use EWT for the split correctly, the vector steps for EWT should be before the queue to step. You can use EWT for the call after the queue to step. goto X if expected-wait for CALL.... Mike

I have 2 10 user USB license keys for BCMS if anyone is interested.

Try 'list integrated-annc-boards'. Make sure you have enough time left to record on the 750Cs. Should show time remaining in the top right corner per board location. Mike

I even tried changing one of my trunks incoming dest to point directly to my extension with no luck.

Thanks for the reply TelecomUser. I did get it work on a 9.5 r load with a DID. I didn't know that it will only work with external calls only. No way to log internal calls this way? Still can't get it to work with my si with no DID. I have reception that transfers external calls to my...

I read this in the FAQ section (link below) but it doesn't seem to work for me. 1. I can't add the 'soft' buttons but can add hard buttons to a 6400 series digital phone. It indicates when a message is left, but not calls missed. Does the PBX have to be MV? I tried on a si V10.1 with no...

We constantly have a problem with our BCMS Vu Server where the server will stop and when restarted we get a sharing violation problem. The only fix is to reinstall the entire server/client application. We are running on a Win2K Server OS with XP clients. Clients are receiving a 8510 error -...

Try having them use the release button instead of hanging up the phone. Remember the station and agent form must match in the auto answer field.

Call Avaya. They will prob charge you $ for it. You can try the system accounts such as dadmin, craft, etc. if you know the passwords.

OPTION #5 Change Password/Create Lists/Personal Directories (create, review/modify, scan)

Sure, all the time. Fun to scare folks if there not expecting it. You must turn on Remote Access (Not recommened) and simply dial the group page extension number assuming all your permissions are set correctly.

I've had simular problems, however you can dial in using the "vm" account with the old Terranova and you don't have to deal with the web interface.

Trying to record ACD agent login/logout times to export to a timesheet system. No CMS. Any ideas? Example: Agent 2001 logged in at 8:00 AM and logged out at 5:00 PM. Will anything interface with the Definity to capture this information without CMS? Thanks!