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I'm new to Shoretel. Where is the database that can be modified found? Where do I need to go to back the database up?

Is there anyway to turn on globally for all users the play envelope information when listening to messages?

Is there anywhere in the director software where you can see if a 911 trunk is down or anyway to set it up to where when a 911 trunk goes down you can be notified by e-mail?

Does anyone know if there is a device that can connect an Intuity Audix Map40 to a virtualized Shoretel voicemail system? The reason I ask is where in the process of converting some of our buildings to Shoretel and we need the voicemail systems to work together during the conversion.

It's a brand new phone. I'll check the cord and the jack.

6408 D+ and 6416D+M

So I've been scratching my head on this one. For sometime now I've had a user at one of our buildings report calls are dropping. I did a list measurements on that trunk and wasn't showing any slips. I've tested the ds1 board and it shows everything passing. I've even called are phone provider...

I'm curious as to whether anyone uses a Datalogic Falcon 320 barcode scanner.

If I busy that trunk out will it let me change it to loop-start without having to pull the card?

It says Trunk-Type Ground-Start.

I used a butt set to test that it worked and it does.

I didn't create a new trunk-group. I'm using the one that was already created that we used for 911.

We switched are pots provider and in the process we had to get some new numbers because are previous provider said some of our numbers where on complicated accounts. Some of those numbers on the complicated accounts we used for our 911. Yesterday I went around and connected the co trunk for 911...

I'm needing to know where I need to go to look to find the number of voicemail ports we are using.

I have a user who travels to two different sites during the week. She has two extensions. Let's say here two extensions are 7837 at Site A and 8325 at Site B. The user what's her phone to still ring at 7837 but when people go to leave her a message she wants it to be left in the 8325 voicemail...

That's perfect lopes, thank you so much. Anyone have the little business card size cheat sheet?

Wellco, Id love to get a copy of both kinds. Do you have them in Pdf and then I can just run copies?

Yea, I don't think that's going to work but thanks anyways.

Anyone have a voicemail messaging system diagram sheet in better shape then the one I've attached? Also anyone have the smaller business card looking cheat sheet for voicemail?

I yesterday replaced all the cards in the Pbx one by one and also tried another csu/dsu connecting with a cat 5 cable. The problem still exists. At&t has been out twice and they say everything is working fine. Is there anything else I can try?