Search results for query: *

Can anyone tell me if and how you can broadcast a message to a small group of agents within a call center without sending it to the entire mailbox system? If you do, can you provide me with some detail instructions? Thanks! crosstalker

Can anyone tell me where I might find some information on either renting or buying some sort of interactive response system? My company is having several conferences within the next few weeks and several of the executives have asked me to look into getting a system that will allow me to say...

Thanks for the try, however the only options I have are 1-way or none.

Does anyone know how to prevent the mute button from automatically activating whenever someone presses the speaker button on their phone? These are new phones to me, so I'm not sure how the programming really is just yet? Thanks, Crosstalker

Can someone tell me the command to use in order to determine how much traffic is going across a certain trunk group? I thought you could do "status trunk-group 13" for example, but it wasn't what I really needed.

Can someone tell me how to change the "system greeting" in Intuity Audix? I know that you can usually press *7 and that will guide you on how to change your personal greeting(s). I just need to know how I can re-record my name for the system greeting.

Does anyone know how to connect an Intuity Audix box to the wall field and then to the switch via a c-lan card? Also, do I even need to use a c-lan card in order to get the Intuity up and running smoothly?

Can anyone out there tell me how to find some information on the Oddesey 4 Telephony system? This system is so old that I can't even tell who supports it, such as Avaya, Nortel, Aspect... Does anyone know at least that much?

Does anyone know how to perform a reboot on a Intuity Audix platform? I currently work on a Definity Audix system and haven't used the Intuity that much. Thanks for your help!

Fixerofphones, I usually avoid using the ASA or DSA software and instead dial into my mapd's through the HyperTerminal application. If you'd like send me your email address and I'll send you some instructions on how to do this. crosstalker

Does anyone know how to change the caller id on your companies outbound calls. I know the local phone company plays a part, but you can also determine if your DID, for example (474-3372) shows or if the main 800 to the company shows. I think this is handled through what particular trunk group...

Does anyone know of a way to combine two CMS realtime reports within CMS? Currently, I have a login / logout report setup for my "outbound" people and I have a login / logout report setup for my "inbound" people. What I need to do is combine the results of both reports into...

It sounds like you don't have the CLS and/or Logger connections setup correct under the "new" user account that you created in Administer. Go to this user's account profile and under the "privleges" tab, you should see a "servers" drop down list. From there...

mattforbes, Thanks for the response! I'm still having problems getting it to work as well. Keep me informed if you figure out a way to do this, thanks. jody dakota6352@yahoo.com

Is it possible to use Outlook 2000 or Outlook 2003 as an interface for Lotus Notes? I'd like to use Outlook as the gui if at all possible instead of using just the Lotus Notes application itself. Does anyone know if this can be done and if so, how do I set it up? Email me at...

I recently made a backup copy of Windows XP Professional OS here at work. I would like to use this as part of an upcoming image rollout that I will be doing in the next week. The problem I come across is that I can't seem to make this become a "bootable" disk. Keep in mind that the...