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Thanks Brian, your guide helped immensely! Our auto-attendant is working great and you saved me a huge headache. ian

Partner Mail Release 3 -id

Hi Chris, From the two modules we have installed, we're only using a handful of extensions for voice mail as our office is quite small and only have need for a few employees to have telephones and voice mail. We only use x10, x11, x12, x14, and x17 for our staff members. x19 was originally set...

Okay, I've set the VMS hunt delay (#506) to immediate answer so the automated attendant could be used... hunt schedule #507 is set to always. But it's still not going to the automated attendant - when users call in it rings and rings and rings ... and then trips over to our telco's voice mail...

Okay, I went back and set up the hunt group for the extensions but now when I dial INTERCOM-777 for the voice mail it rings through each of our phones and takes like 20 rings to eventually get to the voice mail system. The menu prompt that plays now is an old announcement I tried to set up but...

Sorry in advance if I sound like a total newb on this, it's my first experience with a phone system. Okay, we have two 206EC r4.1 modules and the main ACS module. What I have so far is all of the extenions set to no ring to have the auto-attendant answer right away but it just answers with...

Hey all, I seem to have managed to re-record the day menu and night menu prompts ("welcome to our business, yadda yadda yadda") but for some reason, when people call in, all they here is: "Transferring call, please hold..." and then nothing for 30 seconds or so, then they...