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Thanks for the advice. I'll play with the trunk timing and see what happens. I've consulted a Siemens engineer and he said to use ACD routes with a 2 second wait period... but you never know if there is another solution. I'm just curious, why wouldn't Avaya customize our settings for the...

There is another shortcut that allows you to jump to the end of the screen. I use to have this but lost it when I rebuilt my PC. Does anyone have those characters? Any other shortcuts would be greatly appreciated too.

Just in the user's mailbox.

Well, we have somewhat of a unique configuration... We use FLT-Rs for integration, which when used the Aria ignores the transfer string entered in menu 6. We also use an analog card just for outcall notification. We have two facilities, one main site and a manufacturing site. We’re routing...

I have an Aria 250 connected to a ROLM 9751 and would like to transfer calls across a tie-line to another facility. The problem is that the 250 doesn’t wait until the trunk is seized during the transfer process. This causes the call to ring back to the Aria 250 port. How can I program the 250...

KenMeans, We upgraded from PID-Rs and had to have AVAYA make some modifications during the upgrade. Before they made the change only the area code would pass through.