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I am still at a loss. I deleted the 'frmcache.dat ' file and I still have the same error. I also made Ms Word edit the emails to see if that will clear the text formatting error but that didn't work either. Does anyone have any suggestions before I re-image this machine?

Ok, I'll let you know.

The user uses Microsoft Outlook as their email agent not Outlook Express. Do you think Outlook Express is conflicting with Outlook?

Unfortunately, I removed I.E. then reinstalled I.E. completed the updates and I still get the same error: Can't open this item. The text formatting command is not available. It may not be installed correctly. Please reinstall Outlook. Out of memory or resources. Please close all windows...

It could be when the user is in the middle of composing an email or opening a new one so I am unsure if it is stictly when I open HTML messages. Either way it doesn't hurt to try I will repair I.E. 6.0 and then let you know. Thanks for your response.

Hi, I have been receiving an intermitted error message when I open up an email within Outlook 2000. At the time when I receive this message I do not have many windows open. This is the Error I get: Can't open this item. The text formatting command is not available. It may not be installed...

Hi, I am running out of Disk space on my C: Primary NT Domain; which runs Micrsoft Exchange 5.0. Is there files that do not need to be on the C:. Is there a paging file in Exchange that runs in the background? Cathy

Hi, What error does the event viewer log before it reboots itself?

Hi, I have a Windows 2000 Laptop that is running Office 2000 Professional Edition. I am getting an intermitted error on this Laptop when trying to open an email, open an attachment, or compose an email. The error is: Microsoft Outlook Cannot open this item. The test formatting command is...

Hi Ian, IT WORKED!:-) Thank you for all your help Ian. You were great!! Here are the steps I took as per your advice: 1. I uninstalled SP4 2. Deleted the printers. 3. Exported the String Value and named it HPBMMOND.OLD 4. Deleted the string in the Registry. 5. Download Drivers and rebooted...

Hi, I have a Windows 2000 Laptop that is running Office 2000 Professional Edition. I am getting an intermitted error on this Laptop when trying to open an email, open an attachment, or compose an email. The error is: Microsoft Outlook Cannot open this item. The test formatting command is...

If you can't view the Domain make sure your Network adapter is working. Also, check to see if you can create a differnt user on that workstation. Maybe it is that user.

Ian, My workstation is a Win 2000 machine. It has been up and running for months now and it was a fresh load not an upgrade. I do print to 2 network printers a HP Laser Jet 4 and HP Color Laser 4550. I looked in the registry and did not find that string. I did find the following: Default...

Ian, My workstation is a Win 2000 machine. It has been up and running for months now and it was a fresh load not an upgrade. I do print to 2 network printers a HP Laser Jet 4 and HP Color Laser 4550. I looked in the registry and did not find that string. I did find the following: Default...

eislander, Are you receiving latency issues when cruizing the net? How much Disk Space do you have left? I make sure that it is not just Internet traffic and I would then install another browser to see if you have the same issues (ie Internet Explorer). Good Luck! Cathy

Ian, I unistalled SP4, I Deleted all the printer Drivers, I re-installed Sp4, and guess what. I still get the same error once I reboot the system. Well, I am going to keep plugging away to find the answer to this one. If anyone has any suggestions please post them. Thanks Cathy

I am going to Uninstall the WU verison and download the Network verison off of the wesite. I will update you guys with my results. Thanks for being so helpful! Cathy

Ian, The winspool.drv located in the system32 folder has the right version but the file sive is 111kb. Thanks Cathy

Jebby, When you downloaded SP4, Did you go on Windows Updates to download it or Did you download it from the support website? If you downloaded from the support website, What feature did you select (Express or Network)? I just want to figure out if we downloaded it the same way. Thanks

I understand what you meant now. The spool files that I mention prior were NTClient Install Archived files. When I look in System32 for spoolss.dll the file size 80kb and it the version is 5.0.2195.6704. As for they way I downloaded it I went to the Windows Update website and Clicked Scan for...