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Has anyone got any ideas? I haven't been ablt to get any further.

I wrote a dialler program a while back that calls customers in our CRM system automatically. This uses MiTAI to connect to our 3300 (now MCD 4.2 SP2 PR1), dial and control the calls. We've recently upgraded from an older 3300 to one capable of supporting the current firmware, since then as...

kwbMitel, I had tried to implement that FAQ before, I think I know where I went wrong. I had setup an ACD path (P590) that interflowed to the extension/mailbox 580, but as the mailbox was set on the extension's number, rather than the path's. Or vice versa, I'll try tomorrow and see if I can get...

Telecomp, 590 is an extension we've set up (as a multi-line set key) to have the mailbox on. Dialling 590 internally plays the message we want as the night voice mail and we can record messages on it. In night mode the DDI re-routes direct to 590 via AAN-9, so doesn't touch ACD at all. Can you...

Mailbox number 0 has extension number 528 which is an ACD Path that plays a RAD then interflows to another path (518) which tries the reception agent group for 90 seconds before inter flowing again to a path for all agents. 528 is also the Operator Extension (0) for this mailbox. Nametag MB's...

We've set up an Auto-attendant on our system and it is successfully routing callers to the correct ACD groups during the day. During the night it plays the night greeting. We want to give the caller the option of leaving a message. We've set up an extension 590 with an extension type mailbox...

Like a word processor needs words, a CRM needs customers, so start there. It's structured company and contact, and while some make a choice between the two I'd suggest mapping them straight to real terms. i.e. a company will have many contacts, there may be some individual contacts who don't...

JRB-Bldr You are replacing an ERP system with a CRM system, is that well understood? To me ERP is more about internal management, e.g. materials, people, space, resources for a manufacturing process. Where CRM is external relationships, i.e. Marketing, sales and customer service. Seems to be...

Search google for "Callback function", when you understand the concept, search this thread for the word callback. I feel I'm just repeating what is already in this thread, or just teaching you basic programming techniques. You are going to have to do some of this yourself.

They are both integers that are provided by calls to the API. hPbxObject is returned by SXOpenPBX hMonitorobjp is returned by SXMonitor The example given above by gregoril already shows this. Where the "ref" keyword is used a reference to the variable is passed to the function. This allows...

I think slapin is trying to guide you towards the MiTAI developer guide. It will be impossible you you to develop anything with MitaiClient80.dll unless you have this documentation. Have you signed up with Mitel to get the developer kit? From a quick look at your code I can see you doing two...

Try this... Not pretty but it works for me. public struct SXNumber { public CharsDN number; public uint data_type; public uint trunk_number; public uint number_type; public short so_main_dn; public short...

Forgot to say: I'm using a Mitel 3300 ICP, Ver 7.1.3.4_2

I've written an auto-dialler application with MiTAI but when it dials an unobtainable number the unobtainable tone is played to the rep but the application still reports that the phone is ringing. This causes the application to wait for the no answer timeout. I'd expect or hope to get a...

No, I think we are some way from Mitel supporting c#, but who am I to say! They have said in principle they would be supportive of making the wrapper I wrote available to other MSA developers through an open source or other similar model. I'm working with them so that I don't breach my...

I'm currently discussing its release with Mitel, they seem quite positive and are reviewing my code. You could expect a response sooner but I'm off work till 4th November getting married and enjoying my honeymoon :-) I'm afraid you'll have to wait till I return for me to pass on the response...

I have a clue! We are in the process of writing a wrapper round the whole MitelClient80.dll Progress is quite good so far, I don't know what I can do with it once I've finished, i.e. I don't know if Mitel will complain if I release it opensource. Here are some pointers: DLL signature...

This document gives full details of the SMDR logs, plus a few others http://edocs.mitel.com/pdf/Data_Interface_Spec_Guide_Final.pdf If you don't have a Mitel online account then you might not be ablt to download it. I got my MOL account by joining the user group which is free for the first...