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IT WORKED!! Oh thank you SOOOOO much! She is going to be so happy to hear this. Granted I haven't tried her dial-up connection but I can connect and view pages using my wireless connection so she should be good to go. I can't thank you enough. I really appreciate all your help:) Quick...

Thanks! I'll fire it up now and walk through your steps and keep you posted. Thanks so much for your help.

Well here lies the problem now....she doesn't have the recovery disk nor a copy of XP. Today I tried connecting via my wireless connection again-no luck. Tried connecting directly through my cable connection-no luck. Oh, and I tried restoring back to the last time I had the laptop when I knew...

I am able to connect to her dial-up host. She had the wrong phone number set to default. So I solved that problem. I CAN connect via dial-up. But once connected I cannot view any web pages. I've tried the ping a few times before you mentioned it and it can't get through. Pinging by name just...

It didn't work. I removed Norton and it still cannot access a web page. Any ideas? I'm getting desperate now.

I'm trying to fix someone's computer for them. They have a dial-up connection. They say that they can get a connection but cannot view any web pages. However, I can't get it to dial their ISP at all. I have a wireless connection here at my home and I have connected to that with their pc. It...