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THAT DID IT!!! THANK YOU! It was article 227181, the local machine "disablemsi" policy was set to 2, which disabled the installer totally. Thanks so much, what a relief!

Feedback... I have run all of the cleanup programs Symantec prescribes for this problem, as well as done the manual removal of registry entries and files that aren't removed during uninstall (as per Symantec's advice). I have tried the "regsvr32 msi.dll" and the "sfc...

Ok, I did it, but I still have the same error message when I try to install programs!! I am so frustrated... Any more ideas?

yes, thanks for the clarification... still need to find my XP pro cd before it can continue

nm, i figured it out... just have to locate my XP pro cd (it is requesting it), which might be hard to do...

that first command was successful, the second said "windows cannot find 'scf'" any ideas?

Yes, I have done everything that Norton calls for at least 3-4 times, including the manual registry editing. And the only user account on my computer is Administrator. In general, I am fairly adept at troubleshooting a problem, and I have done everything I could find online. What I am looking...

Ok, I have tried everything, from using norton uninstall programs to manually editing registry entries to prevent this problem. Everytime I try to install a program (such as norton 2003, XP powertools, etc) I get this error message from windows installer. Everywhere I look it says this is due to...