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Jnalpak, IMHO, I'd say the proper ratio depends heavily on the workload of the printer(s). We have over 500 employees and have an average employee/printer ratio of about 6:1 for our network printers. Some employees have "slave" printers connected directly to their pc's. We use all HP products...

Things like this don't really happen in life, do they?? The world is all peachy-keen,sunshine and lollipops, isn't it??? ;) (ROFLMAO). After spending 24+ years in state government service, the old addage " CYA " has never been MORE important. Hope those buggers get what they deserve! Bill...

KenCunningham, AMEN !! (p.s. we NOW have one of the most comprehensive backup programs of any IT office in our state. We back up BEFORE we run production jobs and AFTER (8mm tapes are CHEAP insurance.)) Bill

In my early years as a beginning computer operator for a large state agency (not mentioning the state, of course), I was cleaning out old,sometimes empty files/directories on a PR1ME minicomputer that just happened to be our principal production machine. One thing you have to know about PRIMOS...

GrnEyedLdy, My apologies if I'm restating the obvious, but do you have system restore disabled ( assuming you're running XP ) ? If not, on the next reboot the infected files will be reinstalled. Good Luck.

Let me say first that I have NO stake in this company and receive NOTHING in return. That being said, Durkpiet, try going to www.printerworks.com and search their database.They have a good supply of exploded parts diagrams, parts lists, etc. ( got MY fanny out of a jam on more than one occasion...

To All : Has anyone looked at IBM/AIX "SMIT" (not a true GUI, but also not a true CLI either, and not half bad to use !) (just MY $00.02USD)

Mich, This may/may not help, but have a look at this site: http://www.printerworks.com/index.html ( it is good for exploded parts diagrams, etc. ) Happy Holidays, Bill p.s., great "tag line" Couldn't agree more !

Oscarb, try these sites : http://www.hp.com/united-states/consumer/gateway/printing_multifunction.html (enter your error message and/or printer model in the search box) ...and also : http://www.printerworks.com/index.html (this site is good for exploded parts diagrams,repair tips, etc.)...