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  1. johnrca

    KX-NS1000 UM Problems

    This problem has been escalated to the factory by tech support.
  2. johnrca

    KX-NS1000 UM Problems

    There isn't an answering service. i have started a log. so far it seems callers get the correct greeting before 9:00 am, between 12:00 pm & 1:00 pm. and after 4:00 pm.
  3. johnrca

    KX-NS1000 UM Problems

    One of our retirement homes has a KX-NS1000. They are having a weird problem. Certain times during the day, callers to their room extensions get a generic greeting (ext. xxxx please leave a message) The rest of the time they get the proper greetings setup by the resident. Has anyone had this...
  4. johnrca

    NS700 Forwarding problem

    Thank you for your responses. It appears that this resident has a pots line not an extension off of the PBX.
  5. johnrca

    NS700 Forwarding problem

    We are using UM.
  6. johnrca

    NS700 Forwarding problem

    We have a NS700 Panasonic in a retirement home. We have setup forward no answer to voice mail for the analog extensions in the rooms but it doesn't when we take a digital ext. and forward no answer or forward all to voice mail it works. when we do the same for the analog ext. the phones keeps...
  7. johnrca

    ICD Group Problem

    I setup ICD group 630 with 4 ext. 322, 326, 327, 328. When you call 630 you get a busy. I tried other ICD groups and the same thing happens. you get a busy. I tried setting up these 4 ext. in a PS ring group and the same thing happens. The odd thing is the existing ICD groups are okay. When you...
  8. johnrca

    ICD Group Problem

    I have tried to setup several ICD Groups and PS ring groups with existing ext. that work in other groups. No matter which group you call, you get a busy. Although you can call an existing group with no problem.
  9. johnrca

    ICD Group Problem

    I assume you mean the DGSYS file.http://files.engineering.com/getfile.aspx?folder=17c35867-1e8e-4ab9-8226-9ecad6123b6b&file=Nov_5
  10. johnrca

    ICD Group Problem

    We have a customer that has a KX-TDE600. The system has several ICD groups setup and working. We are trying to setup another ICD group with 4 portable ext. and 1 desk phone. The problem is when you call the new ICD group, you get a busy. The ext. are ok as you can dial each one and get an...
  11. johnrca

    KX-T7716 call waiting

    I found the answer. Press the flash button, wait for dial tone and dial *50. This puts the 1st call on hold and you get the 2nd call. You can use this code for switching back and forth.
  12. johnrca

    KX-T7716 call waiting

    Using the flash button gets the 2nd call and puts the 1st call on hold. But am unable to retreive the 1st call.
  13. johnrca

    KX-T7716 call waiting

    We have a Retirement home with a KX-TDE600. The residents have analog KX-T7716 telephones. They would like to know if there is an easier way of answering a second call (call waiting) than having to entering the long code.
  14. johnrca

    Nortel MiCS feature 936 inactive

    Thanks, I thought so.
  15. johnrca

    Nortel MiCS feature 936 inactive

    We have a school with M7310 telephones in each room. They would like to lock the telephone so the students cannot use them. The teachers would like a code to unlock the telephone to make calls. Feature 936 is supposed to be the set lock code but we get inactive feature. Is this possible?
  16. johnrca

    TDA30 lines locking up

    They have live answer. No answering machine. They have voice mail that only answers after hours. This problem mainly happens during office hours.
  17. johnrca

    TDA30 lines locking up

    They do not have DISA lines. I have not been able recreate the problem.But after talking with tech support, i have been informed that some cable tv companies do not supply disconnect supervision. If the outside caller hangs up first the PBX doesn't see the disconnect. It has only been happening...
  18. johnrca

    TDA30 lines locking up

    I have a customer with a TDA30, 4 digital phones & 2 analog lines from a cable modem that keep locking up. Customer has to disconnect lines from the modem to clear the lines. Anyone had the same issue?
  19. johnrca

    MICS with 2 port fibre expansion & 2 0x16.

    I have already checked the connections, but I will try interchanging the two fiber cables. With set relocation turned on. Thanks
  20. johnrca

    MICS with 2 port fibre expansion & 2 0x16.

    Extensions on one of the modules start ringing constantly. Lifting the handset does not stop the ringing. In maintenance under modules, the status changes. At first look it was unequipped, then next time there were 7 sets, then 11, then none. Could it be a defective 0x16 module or a defective 2...

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