Search results for query: *

GKNOWD, Once a call is presented to an ACD Group it is placed in the queue and will not overflow to voicemail. Overflow will only occur when the ACD queue is full or no members are available. A PELPI controls a call, i.e. the call will go where the PELPI is programmed to go. If an answer...

GKNOWD, Once a call is presented to an ACD Group it is placed in the queue and will not overflow to voicemail. Overflow will only occur when the ACD queue is full or no members are available. A PELPI controls a call, i.e. the call will go where the PELPI is programmed to go. If an answer...

FIKYU, Firstly check with the carrier i.e. Telstra to see if the Malicious Call Trace Feature is available on your external lines, if so then get the service activated. On the affected phone change the ADC to 00101013010 to allow MCT. If the phone is a digital then use KSFKC to program up an...

jfleitas, Another thing to watch out for is that the access lists between the two devices (if in different networks) allows you to FTP the MIB file to the AAU. The Access Lists will also have to allow SNMP traps to pass between them ports 161 and 162 from memory. Lord Of The Lims

Dumb question but have you tried another 4222 to make sure it's not an individual phone problem?

Robskate88, Haven't dealt much with the internal Intergrated MD110 voicemail, but definitely CPS (CallXpress) and Teleware do have default psw. With CPS I don't think you can change the default password to be anything other then 0000, but with Teleware you can set the system default Password...

Brian, Bit of process, but if you perform an EXDDP and a KSDDP copy these printouts into Excel and then modify the printout to create a SUSIP script for each individual phone (as && is not accepted) then create a batch file (with a capture file) to log onto the MD to send the file in...

Rob, There are a number of ways to do restrict numbers. For your purposes however start by checking to see if the systems you are working on are using Least Cost Routing, this can be done by: NADAP:NUMTYP=LC; If this is equal to what they dial to access an external line you will then need...

Hi Rob, After performing a similar function across a 20+ network connected MD110 Network the question is how deep do you want to go and are you looking at security or toll fraud as well? A Good Starting Point would be to check the following: DISA = is it required How many phones are on...

njohn343 to restart LHC (Long Held Calls) restarting the program unit for ana and dig phones will not clear down a trunk going out a more expensive route choice. The call is actually locked up on the route so you should try restarting the relevant program unit for that route!