Search results for query: *

you don't really 'add' new route patterns. you need to find an unused one (list route) and then change it regards frank

I did...several times and I'm usually not that bad understanding Avaya's documents. But I don't get it, are you seeing something i don't?

Yes, thanks, I read that, too. >>>Agents in many-forced groups in auto-in or manual-in work mode are unavailable only when an ACD call is ringing.<<< So agents are only considered ‘not available’ for the (short duration) the call is ringing? They will be considered ‘available’ as soon as they...

CM5.2.1 We have a skill which is Multiple Call Handling (many-forced) enabled. It seems that a vector step that checks for ‘available agents greater 0’ in that skill will always fail when all agents are on a call. It seems to be ignoring the fact that agents in a MCH enabled skill can take more...

yes but I can't remeber what is was. after all, Avaya released 2.9.1...

Until Sunday I thought I understood how to set up locations and DST rules but now I’m not so sure anymore: CM5.2, switch is in the US, server time zone is ‘central’ and DST rule 1 is set for US. This system also serves locations in India, 11:30 ahead of CST – or +10:30 during DST (India...

Can you be a bit more specific? Does only the service observer hears the static or does the agent/caller complains about static, too? Does the Agent only hear static when the call is observed? Regards Frank

The phone needs to dip into the G450 to get dial tone so nothing strange about that. Once the call is established your 2 IP phones talk to each other (2/2) if you allow direct IP-2-IP connections. did you actually put your G450 into their respective region by assigning a region in the...

do the 9620s read the file at all from TFTP? I thought they only get them via http. also let's hope your agents don't figure out they can still log out the phone by hitting mute, then dial LOGOFF :-) regards Frank

You need to differentiate between LSP and Media Gateways. Your remote offices need Media Gateways to connect the local trunks (local dialtone). With the WAN up, everything will be centrally controlled by your main S8730 server, however, a call coming in on one of your remote media gateways and...

If they are a different site they might be a different location (as in display locations) as well and they might use a different ARS Digit Conversion table than you are. Regards Frank

you can do this either via "AVAYA CMS Supervisor", a GUI client or via Telnet. If you use ASA as your telnet client, add your CMS server as a generic device, set it to emulation 615 regards Frank

Let me answer my own question, just in case someone ever has a similar issue: Instead of the VDN in the coverage path routing to AAR and UDP to the remote VoiceMail (Modular Messaging) we created a hunt group on PBX A with a hunt group extension and AAR code that gets the calls to the trunk to...

Here’s my problem: PBX A (CM4.0.1) is connected to PBX B (also CM 4.0.1) via an IP trunk (ISDN), PBX B is connected to Modular Messaging via QSIG. PBX A has a coverage path with point 1 being a VDN which routes to a number in UDP which sends the call to AAR which then sends it over the IP trunk...

not if you teach those people how to log in and out with their StationID.

Can you not reverse the setup and route the Genesys calls to the AgentID and make the StationID their DID? This would also follow the logic that you need to ‘log in’ in order to receive ACD calls even if these ACD calls are not AVAYA generated ACD’s but coming from Genesys. Regards Frank

I know I have set this up before but I can’t remember how I did it: Call come in to extension 10000. It needs to ring on 10000 for a while and if not picked up, it needs to ring on extension 20000. If not picked up on 20000 it needs to go to VoiceMail of ext. 20000. If I remember correctly, last...

Sorry, I didn’t mean to say this is only available from 3.1.x and up, in fact, I don’t see how this can be related to the CM version at all since everything works on the phone itself. I don’t have any documentation but it is not hard to set up. You can use the FTP (IIS) service on a W2k3 server...

No. The 46xxsettings.txt is only accessed when the phone reboots and the labels are not even in that file. FTP backups of individual phones works great with CM 3.1.x and a phone FW of 2.8 but in order to load the backup parameters via the 46xxsettings file, you need to reboot the phone once and...

have you tried to change the reliable protocol from yes to no (or no from yes)? It's on the 3rd page of the ip-services form regards Frank