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  1. AirGibson

    Basic queue problem

    The system does have a basic AA. "Thank you for calling XXX. To speak with the first available sales agent, press 1." They press 1, and some of them will just hang up if they hear 5 or 6 rings with no answer. Then they'll call back, hit 0 for the operator, and complain that nobody is...
  2. AirGibson

    Basic queue problem

    That helps, but still has the "group" issue where several people may race to the phone only to hear dial tone (or nothing) when someone else beats them to it. Plus, it seems overly complicated for something that, IMO, should be pretty simple. I figured there had to be a simple way to do this...
  3. AirGibson

    Basic queue problem

    IP Office 406 VM Pro I have a basic queue situation that I'm having trouble getting resolved. The company I am setting this up for has a hunt group for four salesmen named "Sales". It has another hunt group named "SalesOverflow" that will be triggered if the Sales group doesn't answer. Here...
  4. AirGibson

    Our calls are registering as "unlisted" to select people

    I just did that and was coming to report: I used a capital "I" earlier. By using a lower case "i", that corrected the problem. so using siXXXXXXXXXX worked.
  5. AirGibson

    Our calls are registering as "unlisted" to select people

    To clarify: When I call my cel phone, I see all of my caller ID info just fine. When I call someone who is using this "Privacy Director" service from BellSouth, it says my call is unidentified. The PRI provider says that it has something to do with us not tagging the info as E.164, so some...
  6. AirGibson

    Our calls are registering as "unlisted" to select people

    IP Office 406, PRI Our caller ID is showing up as unlisted to some people when we make an outside call (we are presenting only one number. According to the technician I've spoken with, we are not sending out an " E.164 stamp " on the information we're presenting. According to him, some of the...
  7. AirGibson

    VM Pro : Can you re-structure how a message is presented?

    My boss is upset at a particular feature of VM Pro's message playback. He despises how the system tells you all of the caller's info (number, date & time of the call, etc...) before the message. Most of the time he doesn't want to hear all of that stuff. He'd rather it be presented after the...
  8. AirGibson

    Different VM message if user is on another call?

    Also, I realize it's counter-intuitive to have several line appearances and the users simply don't pick up on new calls, but the thing is, sometimes they DO want to pick up on new calls, and other times they just want to let them roll through to voicemail because they're on other important...
  9. AirGibson

    Different VM message if user is on another call?

    I'm running an IP Office 406 with VM Pro. Some of my users would like for incoming callers to get a different VM message if the user is simply tied up on another call. In other words, if the user is simply out of the office and doesn't answer his phone, they hear VM greeting 1. If the user is...
  10. AirGibson

    Can't get rid of the VM Pro automatic greeting when redirecting VM

    That sounds perfect. Thanks!
  11. AirGibson

    Can't get rid of the VM Pro automatic greeting when redirecting VM

    I have a "Group" type huntgroup named Group1. Assuming nobody in Group1 answers a call, the call needs to go to a specific user's existing mailbox (as opposed to going to the huntgroup's mailbox). So I use VM Pro and use the "Leave" startpoint for that huntgroup. I tie the startpoint to a...
  12. AirGibson

    5.5.0 NDR when sending to certain domains

    Nevermind. I found the answer. The problem was that my Exchange 2000 server users had their "@osa.local" addresses listed as their primary address. I switched their primary addresses to their "@osa.comax.com" addresses and everything works fine now.
  13. AirGibson

    5.5.0 NDR when sending to certain domains

    I've searched high and low for a solution to this. When I send e-mail from my Exchange 2000 server to certain domains (such as AOL.COM), I receive this NDR: There was a SMTP communication problem with the recipient's email server. Please contact your system administrator...

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