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Hi, Don't forget the value of "man rm" or "info rm" to find out what you can do!

I am trying to find this function in the bespoke CTI software code that I have and it isn't there! Does anyone recognise the function as being in EventBridge or internal to the Aspect or whatever? Otherwise I will have to look for some "missing" code :-( Thanks for any help. Derek. ETSI Europe

I'm sorry if this is the wrong forum - if so, would someone point me in the right direction! I need to create a virtual station/extension on a 6501L switch so that our CTI server using CSTA can start a monitor. The documentation doesn't cover that except to say it is possible. Our server is...

Susan, Many thanks, this has solved it for me. In fact (for future readers) on my switch there were only five pages and the fourth offered the ACD feature. The code I required was Agant Logout Code and it worked a treat (*09 for me). Thanks, too, Edwin for your prompt reply which gives one...

OK. I'm not sure what you mean by "busying out". When the workstation falls over (well, the software) I "list agent-logonID" on the switch console and it shows the agent as still being logged on at that extension. When the software starts up again, it refuses to allow the any...

We have a system where the operator logs on as an agent at a local phone/work station and is recognised as being available by the CTI server. Clearly, the operator is also logged into the Definity system. If, then, the CTI or workstation software falls over, the operator/agent appears to become...