Hi there,
Had this problem once, but only when accessing OWA from LAN... the client machine wasn't registering it's DNS suffix - check this in IP properties/DNS tab. This was causing authentication queries for every object on the page.
mc
Could the user be logged on locally, or with a cached password that doesn't match the domain password? Try forcing a change on the domain password, and get the user to log on with the new password on the laptop.
Does *normal* outlook work on this laptop?
mc
Have you checked to ensure the user has Full Mailbox Access to their own account... We had this problem once, and for some reason the user account did not have access to there own mailbox. Admittedly it happened after our Exchange 5.5 upgrade to Exchange 2000, and a domain name change... the...
Are they logging in as the same user, or as themselves on the laptop?
The person being prompted for the password is probably not logged in as herself, in which case she will need to login in the form DOMAIN\username and her normal password. The other user is probably logged into the laptop and...
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