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I have a soft predictive dialler and I would like to know how to play announcements when answering machine is detected. Calls are dialled from a VDN and the vector looks something like this: 01 adjunct routing link x 02 wait-time 2 secs hearing ringback 03 disconnect after...

Hello, I am looking for similar info related to AMD. How much does the success rate depend on the type of card used and do the latest Avaya system (CM 4, CM 5) use more or less the same type of call classifier cards? I'm particularly interested if there are any tests results available on the...

I'm trying to determine a possible cause for the following problem: agents get calls routed from a soft predictive dialler and the calls are just dead air, agents can't hear customer, customer can't hear agent. We listen into some of these calls and it's just silence. No errors on the switch or...

First-party only? That's not an ideal solution for me ... Does Avaya still offer support for Network Alchemy platforms?

Does anyone know if the old Network Alchemy switch supports TAPI and what version? Also can the TSP be used in third-party mode? Any limited functionality I should be aware of? Many thanks.

How do these all link together for the MD110? Is it possible to talk to the OAS via TSAPI without the ApplicationLink or any other TSAPI client? many thanks.

Environment: Avaya CM 3.1, AES 3.1.2 and TSAPI application. Using cstaQueryAgentState on a extension at the end of a call returns agentState AG_READY and private param talkState as TS_ON_CALL even when the extension is actually on Auto-in and in Idle mode. Strange enough a cstaQueryAgentState...

I have worked with TSAPI for years for Avaya platforms. I am now trying to implement a TSAPI application to integrate with the Ericsson Application Link 4.0 and it's giving me some grief. The acsOpenStream returns no error, the acsHandle returned seems to be valid (value = 1), but when I call...

I had the same feeling Whosrdaddy ... I could probably reuse some of the code. Do you happen to know if the CTI SDK for TSAPI comes with the MD110 ApplicationLink installation? Or will we have to buy the SDK separately? Thanks a lot.

Hello, I've got a TSAPI application that was implemented for the Avaya TServer. It is linked with the csta32.dll and attprv32.dll from the Avaya SDK. Does anyone know how different the Ericsson implementation of TSAPI is? Switch is a MD110. Should I expect my application to work or will I...

My first question would be how many Call Classifier cards/ports (TN744 or similar) are needed for say 100 agents using a Predictive Dialler software? I found this pretty good thread, which answers part of my question. http://www.tek-tips.com/viewthread.cfm?qid=519872 My next question is are...

I have asked the above question on the Developer Connect and here is the answer I've got from Avaya: " On the CM side, the minimum CC Introductory license is needed. CC Basic comes free with CM 3.0 but does NOT provide the Basic Vectoring functionality, and you will need that with call...

That makes sense now, dwalin. Thank you very much again.

In regards to TSAPI advanced (VALUE_AEC_xxx_ADVANCED) licenses I found this confusing statement on the Developer Connect TSAPI FAQ : "When the first advanced TSAPI function is used against a particular switch the acquired count for that size switch (small, medium, or large) will be incremented...

dwalin, Thank you very much for this. Much appreciated. I will try it, as our customer does not have CC Elite atm. Have a nice day.

Thank you dwalin. This is really useful information. I actually monitor the physical extensions and get most of the info that way. For this I understand we only need TSAPI basic licenses. The only thing I need to clarify is if we would need CC Elite level licenses. I don't need to get agent...

Avaya CM 3.1.1 and AES 3.1.1.43 I'm working on a CTI application (TSAPI) that interacts with AES. This application also does predictive dialing (cstaMakePredictiveCall) from a VDN and following a route request from the switch it routes the call to a device (cstaRouteSelectInv). To avoid...

Yes. The client has an Answer Detect Card and it is used for predictive calls. I need a "call answered" notification for outbound calls made via Place Call Request.

I have an application that interacts with the Aspect ACD via Application Bridge. Is there any way to determine when an outbound call (call dialled from a station, not predictive) is answered? At the moment I get a Call Noticed Event Message (CNEM) followed by a Call Connect Message (CCM) and...