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Hi, We are a technical call center. In the evening, our reps will transfer customer calls to the on call tech's cellphone. We would like to contact the on call tech on his cellphone; explain the problem, then bring the customer on, introduce customer to tech and then have the sending agent...

They would but we like to customize our own and will be doing our own training. I'm looking for documents that others created as part of their on-going agent training. Thank you for your insight. We are already experiencing the differences between the two systems and am trying to find work...

We are moving from Aspect to Nortel for our Call Center. Does anyone have training guides for the M3905 and the i2050 they would be willing to share?

The campaign codes could be CDNs but they use thousands of campaign codes to differentiate each magazine or brochure and the date of the magazine and brochure. I fear we will use up all of our CDNs for this one group. One thought I have is to send the TF number to AT&T Route It. Prompt for...

Our Marketing department uses camaign codes disguised as extension numbers in their ads. All ads use the same TF number with a different extension number for the campaign code. Marketing wants a report with the campaign code showing the standard ACD reporting items; calls received, abandoned...

Hi, I am more familiar with Nortel than Avaya. One of our offices is seriously considering moving from a Nortel Option 11 to the Avaya IP Office IP406. Does it have built in conference bridge, ACD with reports, recording and announcements? For those of you who have recently installed the IP...