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Hi to all readers of this group, I've just had an upgrade to 9.3 from 9.1 on a system with primary & backup servers. This upgrade involves replacing the exisiting 4U (white/cream) servers with some new 2U (Black) ones. This means I now have a pair of Aspect 4U servers spare. If anyone is...

Hello All, I've recently starting working with an Aspect Callcenter, having worked with Avaya products previously. I'm still finding my feet, but I can translate my experience on most things (or wing it anyway!!) I have a system with a lot of announcemnets and was wondering if there is a way...

We have a problem as we are replacing our old Windows MQ server with a shiny new one. The client app remains the same on a Solaris platform. We thought it would be as simple as copying all the configs over and away we go, but we are getting an error of "2035 MQRC NOT AUTHORIZED". It seems that...

Sorry, I've been out of teh office for a few days. back now. What is a SYSTEM.AUTO.SVRCONN definition? Where do I check, and how do I create one if there isn't one? Sorry for being a nuisance.

OK, Checked that, shows as enabled.....

No I've definitely got one of those the ;-) The issue isn't that I can't connect. I can connect perfectly well when I use a defined channel. However when I try and use auto-initiated channels it all falls down.

Excuse my ignorance, but what is the SVRCONN? And would the connection work OK without it if I was defining a channel, but not if I was trying to auto-initiate? Thanks

Thanks Kevin, but I've restarted the box on numerous occasions. I know it picks up the new variabls as if I move from the Auto-initiated to the static channel name to starts work and vice versa :-( Any other ideas anyone?

Hi everyone, I have a system running MQ client 5.3 talking to an MQ Server 5.3. The client uses this MQ environment variable:- MQSERVER=Auto-Initiated/TCP/'xx.xx.xx.xx(port)' That all works fine and as been for a number of years. I've now been told by the powers that be that the server must be...

I only have a field named "Service Link Port", is this because I'm on CM 1.3? This is very frustrating!! Is there a way I can tie the port to a destination number?

Where does this show? The IP agent voice path is not a call forward and the "CF Destination" is blank.

We use IP agent in telecommuter (dual-connect) mode. Users can therefore work from remote locations such a home, another site etc as long as they have IP access, however small the bandwidth. They have to enter a destination phone number they want teh voice path to be carried over. Is there any...

We're running an ACM 1.3 system with 2*S8700 in nulti connect - i.e. we have a traditional style center stage system with fibre from the SNI's to each EPN. We recently re-addressed our servers but when I 'list node-names ip' I can see a 'procr' address that is the previous active server address...

Thanks for the replies. I've done a trace and can see that it doesn't even process the 2 second wait on step 2. I've tried changing step 2 to 8 hours of music ;-) but the callee (if that's a real word) never hears any music, so the call is definitely dropped at step 1. Any more ideas?

Can anyone help me? I'm using a CTI link for a dialler system and the call instantly gets dropped if their are no agents available. The dialler passes the details for the outbound call to the MAPD and the call is placed. If the switch sees it as answered then it's passed to the following vector...

I have got exactly the same problem on my ACM 1.3.2 system. When we moved from v9.5 we moved from internal definity AUDIX to external Intuity LX. Could this be the cause of the problem? My setup appears to be pretty much the same:- SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING...

I'm posting to this list as I have a total mystery that I have been working on for days, and still have no solution. I have an S8700 setup (upgrade from G3R) on ACM 1.3.2 with latest superpatch. I also have a Concerto Unison 6 Dialler, using softdial via CVLAN on MAPD (version 8.0.2). We have...

VNS1000, I am trying to create a designer report to do Agent Group Interval reporting but am getting a bit stuck, Don't suppose you could offer some support? I only need it for one agent group at a time, not multiple, only one day, but mulitple intervals. Thanks in advance

I've had a problem develop on my CMS server (v9) and whenever I try and log in to Centrevu teh connection is dropped, or from the windows client I get Invalid Login. If I log onto the console as root and ty to su to a cms user I get the error 'No Shell' all the users are set correctly in the...