The way DCOM/COM work is sorta dependent on what language you'll be using in your project. That's not to say they function differently at a lower level, but what you see from VB is way different from what you see in VC++.
Desktop Statistics Integration isn't considered a "product" by Avaya. That's why you won't find any information about it on the external website. It's a "packaged solution" created by Professional Services to fill a need. The best way to get information about it is to contact...
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