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Just implemented a new survey application a few weeks ago and we are using Return on Destination on the VDN to allow callers to automatically get transferred to the survey application following the call with the agent. We also have RONA on the hunt group form for calls that go unanswered. The...

Solution: "VDN Override for trunk ASAI messages" is set to "all" Important: The VDN Override for ISDN Trunk ASAI Messages feature is activated for an incoming ISDN/PRI call when the call is routed to a VDN that has the VDN Override for ISDN Trunk ASAI Messages? field on page 2 of the VDN form...

I am having trouble sending calls to Voice protal and launching the correct application. I have an original VDN/Vector in the Avaya PBX CM 5.2. It simply is a yes/no question 10000 (These are fake vdn numbers used for example). The first question is sent to vdn 10001 and the no is sent to vdn...

We have an Avaya CM 1.3 and converted the PRI trunks to NI-2 with name delivery. On inbound calls the callers name and number appear just like designed, but on bridged calls, the callers name and the called party name appear on the bridged calls display. This is different than before when the...

It is an r4. I found a pagepal in the stock room and it made it work.

Does anyone know how to make an ATT powermate amp work with an Avaya Partner system? All the documentation indicates that this unit is specifically made for the Merlin systems? Should there be an adapter?

We are looking to install a new Modular Messaging system and would like to know the benefits and drawbacks between Avaya or Domino message storage. (Retention time issues, space, etc) Still up in the air for the storage solution. All thoughts, opinions, or experiences would be appreciated.

If I use Putty to log into an s8300 system, how do I open a SAT terminal window. I lost my notes, but I seem to recall a 3 letter command which is hidden under the ?/help option. Thanks in advance.

Thanks. I stopped by yesterday after noon and should have tried it. I will try that tomorrow. I ended up finding a 355af adapter and had it connected to the admin port, but it would not connect.I used a standard mounting cord(8 wire) connected to the 355af to an rs-232 cable (25 to 9) connected...

How do I access the Merlin Magix admin using winspm? I have not programmed a Merlin Magix and I just want to pull the configuration. I do not have a 355AF adapter so I cannot access the admin port(I think from what I've read). Can I connect into an analog port and just dial *10? Is there a...

So do you use a comma between IP addresses? Something like this? MCIPADD=x.x.x.x,x.x.x.x Thanks again.

Is there a way to specify a secondary or backup CLAN IP address in the DHCP option 176/242 in the event of a primary clan failure? How does it find a secondary clan address? I cannot find this information in any of the network configuration documents. Thanks in advance.

I have checked Avaya and Google and cannot find an answer. Do the existing Avaya IP phones support IPv6? I have a mixture of every IP model available. (46xx 64xx 96xx) Will this just require a firmware upgrade or a replacement? Thanks in advance.

Yes. That option is checked.

Can you also import vectors as well?

Can someone help with a user problem. Her pop up notification has stopped working. First removed Intuity mailbox and added her mailbox back in. Did not work. We uninstalled mm v5 and reinstalledv5 using a different directory. Still didn't work. Uninstalled version 5 and installed v4.5 using the...

You can save these files as .wav if you use message manager. Right click the message and save voice. Just change the format from lvp to .wav. You're all set and can play this thorugh any standard media player.

I apparently lost my CD with the ODBC driver version 3.2. Can someone please provide a location to download the driver or purchase the driver? Thanks.

Unfortunately not. They are both G3si v9.5's. Both are IP enabled with CLAN cards.

Without something like BSR. Is there a way to queue calls to a different PBX without using some type of middlware? Can we create an IP signalling group or something already available in the PBX? Would like to have queued in both PBX's at the same time. May look at using IP Agents, but was...