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Is there a method to configure Norstar Remote Utilities to work with Windows Vista? Thanks for your help in advance, Tech9

I have a 0X32 with 4.1 software, 6 port combo card, T1 card and trunk module. I need to bring the system down to a basic 0X32 with 4.1 software no expansions. The system will not come back up without the 6 port card installed. Is there a method to downgrade the configuration. Thanks for you...

On loop start trunks you can request the telephonee company to install the feature (COD) cut off on disconnect. This option will cause the telephone company to drop the local loop when they detect the call dropping from the remote end. Tech9

I have a customer with a Call Pilot 150 release 3 software working with a MICS 4.1 software. We have a trouble a couple of times a week. When you call in you get the automatted prompts but the Call Pilot will not let you enter any digits. It is as though the auto attendant prompts stop working...

We are trying to install call repoting for ACD on a Call Pilot 150with ACD basic. We have installed the call reporting key code and followed the installation instruction without success. When we try to test the connectivity we pass the first test but recieve a error message unable to connect to...

Is there a way to have a door bell box ring a telephone and on a no answer forward to a voice mail box, leave a message and release. Thanks for your help in advance. Tech9

I have a customer with a MICS with 6.0 software using a T1 configured as E&M. The supervisor requires the ability to silent monitor outbound calls being made from 5 extensions. Any ideas of how this can be done will be appreciated. Thanks, Tech9

You may want to change the class of service to increase the message time for that mailbox. The voice mail will not reject a outside caller but will not deliver the message to the mailbox until there is room in the mailbox for the message.

I have a customer with a old 8X24 that wants a caller ID unit connected. I am looking for installation information. Thanks for you help in advance.

Call Pilot 150 with Acd. The problem is at lunch and after hours they do not want customer to have access. The system is set to have a greeting for both luch and after hours with no CCR. They set under feature 982 attendant avialable to no. Calls comming in are stiil able to dial 0 and access...

I have a customer with a release 4 Nam. I would like to know if there is a way to turn off the option under personnel greeting in a mailbox that allows you to select to not recieve messages.

Ask the phone company to program COD(cut off on disconnect)on the lines. When the remote end drops the call the local telephone office switch will then drop the call towards the switch.

Thanks for your help. I will test and adise you of the results.

I need to extend a M7310 telephone working on a DR5 8X24 to 1,500 feet. The set will only flash. Is there a way to extend the range? Thanks for your help in advance Tech9

What is the best way to set up call transfer between two MICS 6.0 Norstar's using analog E&M tie lines. The customer wants to by able to transfer the call's to individual extensions on the remote system across the tie lines. Thanks for your help in advance. Tech9

The problem has been resolved. I had one set that was defective and defaulting the programming and starting over resolved the problem. Thanks for the help. Tech9

I try your suggestions and let you know the results. Thanks for your help. Tech9

I am installing a CICS 6.0 with 3 T7406 telephones. The problem I am having is the first 2 T7406 telephones come up and work fine but the 3rd set will not come up. I have tried different telephones and base stations, verified the configuration and programming. I have tested the port in the...

I have a NAM release 4 that does not have a hardware modem. How do I find a program the software modem? Thanks, Tech9

Just a litle tid bit here: Go to the control pannel and choose internet options. Choose the connection tab, and click on LAN setting at the bttm of the page. Put a check mark in " automaticaly detect settings"