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You guys rock! It works perfectly. I guess I was just being a little too cautious by wanting to dial the number internally first. So I never got to the point of trying the transfer. As always, this forum is one of the best knowledge pools around. I just hope I can jump in and answer a few...

Cool! I'm headed there right now. I'll let you guys know how it goes. I REALLY appreciate you help!

Thanks ptstech. I'll try/test that today. However, that only gets me half way there. About half of the callers "0" out. Then the operator says "I'll transfer you to the field services group". Not sure how to do that if I can't hit a skillset internally. But if it works from AA through...

Hi Folks. Got a question about Call Pilot's call center answering functionality. Have an MICS with Call Pilot 150. All calls come in via a single PRI. We're wanting to do a pretty simple auto attend and call center. Basically, AA needs to answer and give callers the option of connecting...

I tried that BEFORE I got the manuals. After several calls here in the Chicago area, they all say it's too old and don't have techs who know the system. Apparently no one here knows it either. Too bad . . .

As noted above, I've already done that. Unfortunately they are not clear on the programming.

Hi Folks. I was recently was handed a DBS 824 system and asked to get it running temporarily until they can move their regular phone system to the new office. I'm normally a Norstar guy so please forgive my ignorance here. All is OK so far except the BLF module on the reception phone. I'm...

Well, I got it together on Friday. It wasn't the VoiceGate that was the problem. This was actually a Norstar question. VoiceGate routes the calls just fine. I inserted that info to make sure people could see the system config and hopefully comment on a potentially unknown VoiceGate...

I have a hunt group issue and not a lot of experience in the area. Current config: New MICS 6.1 with 10 CO lines in Pool A. The three (soon to be 5) receptionists’ phones have all of the CO lines set ring only. This results in them coming in on their intercom keys. They are set up with six...

These are some excellent suggestions. The timing was great! I just spoke with him this morning and he's wanting to get a firmer feel for what's out there. I'll contact the suppliers shown above. Hey FletcherP -- Are your comments related to a specific hardware solution? If so, please post a...

Hi Folks, I have a customer who would like to silently monitor incoming calls for quality control AND record them. He's even talked about having the calls recorded unattended and then saved for later review. I've not done this before. I previously proposed a new MICS with a CP150 for this...

Hey telemarv . . . you da man!!! I changed the door phone line to "none" in the control set menu. I cycled night services off and then on again. Ran five floors down to the door phone and tested successfully!!! It even follows forwarding as I hoped. Thanks to all for your help! I've said...

Found "control set" under Services > Common Settings. Went to "For Lines" > and found 300 is the control set for PRI lines 25-47, copper lines 49-52 and 57-60 and target lines 202-210. All the rest show "none" including the T1 tie lines (1-24) and the last 4 copper lines (65-68) Line 202 is...

Just checked -- S/W V5.01

Agree with DigitalMind about not having a choice. I set one up with several enGenius long range cordless phones on ATAs. Picking up a parked call is drop-dead simple. They caught on really well. However, in the absence of a paging system, transfer may be the best way as long as you know...

OK – this is killing me! I’ve tried everything suggested here and a bunch more. This is pretty long, but maybe something will trigger a thought. I created a hunt group and added receptionist’s set (300) and the line as suggested by v2d. No help. I’m looking at bkrike’s suggestion of...

Yeah - I wondered that too. But they like having the capability to turn AA off at the spur of the moment without programming. Something happened in the past that such a capability would have helped - not sure. I haven't messed around with ring groups. Whatever is in the system from before me...

I just tried the HG thing. No problem adding a DN --- how do I add a line to a HG?

I also thought about setting up a spare phone or ATA and running the door phone to it, then forwarding that device to the receptionist's set. Right now, line 051 is trunktype=loop, linetype=public, dialmode=tone, primeset=300, CLIDset=300, autopriv=Y, trunkmode=super, ansmode=manual, link at...

Hi Folks, MICS with NAMM. System is set to stay on night service so AA answers all the time. If caller zeroes out, it goes to the prime set (300) and is answered. Works fine. The building just gave us access to their door opening system. They provide a ring voltage that we answer and...