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all digital and analog telephony is stored and runs off the MSC card. Yes, the MSC is connected to the Motherboard (BFT) but it requires nothing more than power to operate. You can litterally remove the hard drive and the MSC will still function. It is very possible that either the capcitors...

In order to use the espress messaging feature, the line (target line) can not appear on any set extensions. If an extension has the line appearance of the same line that has been entered in the express messaging field, the set will ring and will not be answered by the mailbox greeting until a...

as long as you have the option for the SL1 protocol when programing the PRI, the MCDN keycode is still valid.

yes. However if the PRI circuit is out of service for some time, there is a chance the the carrier will disable to prevent further alarms in the Central Office. You may need to contact them if the PRI does not return into service and ask that the bring the circuit back up (enable it).

if the initial step is failing to get to the BCM to compelte the health check, try power cycling (not rebooting) the BCM and your PC. You can also try to run the inventory manuallly via UM. All patches and upgrades attempt to access the inventory.xml file on the BCM to obatain previous...

follow the instructions in the Installation and Maintenace Guide and you will be fine.

you should be able to simply reapply the MCDN keycode.

if your BCM is lower than release 4.0 you can accessd the serial port with the information provided earlier in this thread. Once connected via a hyperterminal seesion (or similar) select option 2 (configuration) you should then be able to press Q for a quick configuration menu. All LAN, WAN...

odds are the "unknow device" keycode is a MCDN or Companion related keycode. Both of these are actually stored on the MSC as well as on the drive. Therefore when the drive was replaced, these types of keycodes are still on the MSC but are no longer in the keycode file on the BCM HD.

New installation of RCC? Was RCC operational prior to applying the patches? If so what patches were applied? You can try the follwoing commands via mysql on the RCC webhost PC. get to the cmd line on the RCC PC. *navigate to c:\program files\mysql\mysql server 4.1\bin *then type "mysql...

How many sets are programmed to ring when the DID is called? There is a limitation on the number of sets that can ring simletaneously. Try reducing the amount of sets that the DID (target line) ring on.

What partition is the Maint OS drive showing up as? There is a condition that can occur that will swap the nnactive (F) partition with the nninactive partition (G). If this is the case the HD will either need to be replaced or the BIT process can be used to re-image the HD.

What is the software version of your BCM? For BCM 3.x you will need to use the BCM Imaging Tool (BIT). This will return your Hard Drive to factory default. All data (stored on the HD), patches and keycodes will be erased. To default the telephony data a SYSTEM STARTUP via UM is also...

You will need to set the default gateway on the BCM to be the customers router IP address. Under Net Link Manager far right tab is Permanent WAN connection.