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ACD-DN and IVR Ports
maglas, What kind of Dialogic board you have and what are the settings?- forumuser2
- Post #5
- Forum: Nortel: CS1000 (Meridian) systems
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Connecting Avaya IVR to Nortel Meridian 1 PBX
Has someone experiences in connecting an Avaya IVR to a Nortel Meridian 1 PBX? The IVR shall be used as a virtual-agent pool receiving incoming calls and providing initial distribution of the calls based on the customer entered info. The IVR application shall perform initial virtual agent-login...- forumuser2
- Thread
- Replies: 2
- Forum: Nortel: CS1000 (Meridian) systems
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PBX: Meridian 1 81C Voice Messagin
John Thanks for the reply. Of course, you are perfectly right. I was thinking about CallPilot, but this is a bit overkill for my implenetation.- forumuser2
- Post #3
- Forum: Nortel: CS1000 (Meridian) systems
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PBX: Meridian 1 81C Voice Messagin
PBX: Meridian 1 81C Voice Messaging: MMail 12 ACD: Symposyum SCCS 4.0 Callers waiting longer in a queue receive an announcement offering them to input their phone number and leave an callback message. Is there any simple solution providing a pop-up message on te agent's screen informing agent...- forumuser2
- Thread
- Replies: 2
- Forum: Nortel: CS1000 (Meridian) systems
