Definity has third-party call-control SDK that allow to enter Work Codes. (TSAPI - CSTA).
But I don't know about supporting this feature by "Cisco's Desktop Control Server"...
Noway... As I know...
But you can monitor calls that queued to some ACD split and calculate this time in your program.
ExpectedTime = NumberOfCallInQueue * AvarageTimeOfService
Application Link already contains internal TSAPI Server. As I know not all functions of TSAPI protocol are supported directly and need additional TSAPI Server (ex. Routing Functions).
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