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  1. Billy4888

    Call master beep

    Are there other programming options like this for the CallMaster sets? Does anyone know of any documentation that exists for them?
  2. Billy4888

    Question about Most Idle Agent ACD Split

    I agree. Using EAD-MIA (Expert Agent Distribution - Most Idle Agent), any "idle time" (which the switch counts as any time the agent is not on an active ACD call, including ACW and AUX time) carries them closer to being the Most Idle Agent. I think, that if you use the EAD-LOA...
  3. Billy4888

    VDN of Origin Announcement

    The VDN that has the whispertone (VOA) associated with it needs to be set on the VDN form to not allow VDN override. More importantly, The VDN that originally receives the call, or any VDN that handles the call before the VDN with the VOA, needs to be set to allow VDN override. If a VDN is not...
  4. Billy4888

    WORKCODE

    You can enter the Work Code while on the call or during ACW associated with that call. You can use the Auto-In feature with Work Codes if you want, but you will not be able to force the entry of Work Codes on every call without using the Manual-In mode. The procedure to enter a Call Work Code...
  5. Billy4888

    intermittent problem transferring call out

    If you are routing the VDN to the Toll Free number through vectoring, then something that may be helpful in diagnosing the problem is if you use the "display events" command and check to see what errors have been reported from the vector associated with the VDN. If calls are being...

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