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They will be upgrading to 9.1 shortly, so good news on #1. As for #2, I figured that it was not possible, but it doesn't hurt to ask! Thank you for your quick responses.

I setup the One-X Portal for a client running IPO500V2 9.0.5 w/VMPro. They are all running Office 2010, and I installed the Outlook plugin and Call assistant. Everything seems to be running OK, but I have a few really minor questions that the client asked: 1) The plugin does not seem to load...

I like the idea of writing a FAQ for Comcast - it certainly would have saved me a lot of time. I'd be happy to collaborate. Andre, I can confirm that 600 ohms worked best for me as well - resolved call placement and some call quality issues. So far, I have not been able to replicate the...

I feel your pain, Jerrberr! We had similar issues in the beginning with long waits for dialed numbers to go out, lines not releasing, etc. The impedance match definitely helped with some of problems, as did increasing Disconnect Clear to 750ms. I suspected problems with the local EMTA box as...

Customer reports that since Comcast replaced the EMTA last week, the problem with the other party not being able to hear seems to have magically gone away. They are still reporting instances when DTMF tones stop registering in the middle of a call to a remote IVR, but indicate that it is...

I have not done that yet. The problem has been intermittent. I did setup Monitor, and instructed the customer to do a Log Stamp when the problem occurs, so I can perhaps narrow it down to a particular line or extension(s) for further testing. I suspect a Comcast issue, but I had also read of...

Posted this one late last night, so I'm not sure if anyone saw it. I forgot to mention that the Combo cards are V1, and the problem is happening on both the 1416's and the 9508's.

We have an IPO500V2 9.0.5 with Comcast analogue lines, and a mix of 1416 and 9508 digital phones. We have been having a problem where DTMF tones stop sending in the middle of calls. Our caller reaches a vendor's auto-attendant, hits keys for options, and at some point the tones stop...

I don't know about CCR, but you need to go 7->8.x->9.x. I don't think you can go directly from 7->9

I am not an expert in this area, but I will try to help. I assume that you have a Comcast box (Arris?) with the cable wire going in, and analogue lines coming out, going into an ATM4 on the IPO. I've had different issues with Comcast lines on an IPO500V2. I'm not familiar with the IPO 406...

amriddle01 - You are right about the lines coming into the Comcast box as IP (possible SIP), and are then converted to analog, where it enters the IP Office. The one-way loss has to be occurring on the IP side, either during the conversion or after it leaves the EMTA to go back out to the...

I forgot about SysMon, and didn't know about log stamp. I just downloaded the docs to read through, and started the program on the server. Any suggestions on useful things to monitor on a regular basis?

Good suggestions. derfloh, I agree with your approach, but I have not figured out a manageable way to do it. The problem is frequent but intermittent, SEEMS to happen on all 6 lines and extensions at different times, and by the time they realize it is happening, the person on the other end...

Does anyone have thoughts on this, or experience with helping Comcast to resolve this type of one-way call problem? Called party not hearing voice or DTMF tones seems to be a common problem with Comcast in our area, but the customer unfortunately thinks it is the IP Office system. Regardless...

How did you finally get this to work? I've been thinking about doing the same thing for a really small customer, using the 3-way calling feature to connect to the cell phone instead of grabbing a new line to connect to the cell phone.

One of our customers is running IPO500V2 R9.0.5 with Essential Edition and VM Pro, 2 Combo cards with 6 incoming analog lines from Comcast Business Class (Arris EMTA-not sure what model) and 8 digital phones. They have been reporting intermittent problems with called parties not being able to...

Yes, thank you. I had not yet enabled visual voice

Thanks, guys. That worked perfectly. Thank you for taking the time to respond. Marc

Two different answers on the Tel No. SHould it be "#"N or #"N" ?

We have been trying to setup for one of our clients the ability to transfer a call directly to users' voicemail without ringing the extension. Our config is IP Office 500 V2 R9.0.5 with VM Pro in IP Office Mode. Extension numbers are 3 digits starting with a 2. I have read through many...