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The safest way is to backup your database by stopping the database engine and copying the database folder to a temp location. Re-install arcserve to a new location, copy the database folder from the temp location over the newly created database folder (BEFORE starting arcserve for the first...

Do you get a W6965 message in the logs with this? This message usually relates to the librarys security being compromised due to the library door being opened or left open. Also make sure that you are running on SP4 and the latest device update patches: -...

If you have enough room, created an FSD and modify your backup job to backup to the FSD. This will eliminate your tape device and scsi chain from causing the crash. If the crash happens at random times its unlikely to be data related. You could put both the tape engine and exchange agent into...

Only way to move the DB is to re-install. If its not too large you might get away with - stopping DB engine, copy contents of DB folder to a temp location. Uninstall BS9, and reinstall to new location. Copy the contents of the DB folder back to new DB folder before starting BS! To manage the...

Have you installed the agent to use tcp/ip or named pipes? you cannot perform brick level backups using tcp/ip mode, only named pipes. If you have virus software installed on the exchange server, turn off background scanning.

Try downloading the latest device support patch: http://support.ca.com/Download/patches/asitnt/QO31854.html It requires that you be running build 1100 (SP4): http://support.ca.com/Download/patches/asitnt/QO19251.html

Try using the arcserve system account and giving it full permissions to the oracle directories...