Thanks for responding mrmarshall.
Is the upgrade free, or do we have to pay for it? If it's free, do you know where I can find a copy, if it is pay, is the price prohibitive?
Thanks!
Just to provide some additional information:
The call monitoring software is the Call Center Reporting 3.0 Master Client Software Ver: 3.0.026.
There were no error messages, just that when we try to synchronize the master client app to the BCM to download the skill-set and agent info, it fails...
We are using the Nortel 400 ver 3.0 and have been having nothing but problems with the call monitoring software. We've installed the software on a completely patched to date Windows XP Professional box. It is connected through to the BCM through a switch.
The software seems to work for...
But how do I connect with ODBC without a server environment, not ASP. The VBscript does not understand server in server.createobject(). How do I connect then?
BR
/Canix
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