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I'm a little new to this.. Where exactly is the RMI job status? One thing I did notice after posting the question is when I check the admin port of the RMI settings, the port says it's in use instead of available.

Running Livelink 9.5.0 Today, when anyone tries to search they get the error: "Livelink cannot run your query because it is waiting for one or more search engines to start". The Enterprise Update Distributor is not processing any documents. I'm seeing an error in that log saying cannot find...

Thanks guys for the information. I agree that the upgrade is the right approach. Do you know if this is a painfull upgrade, or something pretty simple? thanks again

Does anyone know if there is an available patch for 9.5.0 for supporting Office 2007 documents or is it just a configuration setting that needs to be done? Currently we cannot upload any .docx, etc documents. thanks in advance!! Greg

Since all we upgraded was the AR Server side, we didn't have to do any data migration. If you are upgrading the applications such as Service Desk, Change or Asset, that will be much more complex depending on customizations, etc. Greg

I know that if we have Windows set to Large Fonts, then it will make the fields overlap and cause problems in the Remedy client. Just turn off Large Fonts in the Windows Display settings, and you should be good. Greg

Just curious... Are you upgrading your applications as well as ARS or just ARS? If you are upgrading just ARS, you might as well go up to 7.1 with the Midtier upgrade. I know it has no problems with IE7 because that is what I'm running. Greg

I just finished upgrading from ARS 6.1 to ARS 7.1 patch 4. For the most part everything went fine. The only problem I had was some of my approval notifications quit working. All I had to do was find the correct filters and change one of the field names in the qualification. The Midtier...

I am trying to calculate how many business hours and minutes have elasped between two date/time fields. My business hours are Monday-Friday from 8AM-5PM. I only want to calculate the elapsed time during the business hours. Example.. if "start" time is 4:00PM and "end" time is 10:00AM the next...

Whoever was using this machine has the option "Save Windows Workspace on Exit" checked. Go to Tools, Options, General Tab. In the "On Exit" section, make sure the box is checked for "Save Windows Workspace". Close all windows and exit the system. Log back into the system, and uncheck the...

My report prompts for a date range, and I want to put that date range into the Title of my report. I cannot figure out how to display the Date Parameter that was entered. Any ideas? Thanks

Thanks for the tip... We just got if fixed by re-applying the NT service pack. It's amazing what reinstalling the service pack will fix. thanks Greg Charlotte, NC

The web server where we keep all of our crystal web reports locked up the other day, and after rebooting, the web reports will no longer launch in the java applet. When you click the report from our Intranet, it tries to download the actual report to the machine. I've restarted all the...