Additionaly, you may want to try uninstalling the Roxio software, then re-installing it.
Next, obtain the software updates from www.Roxio.com, as earlier recommended. Also, uninstall and re-install any other cd-r / cd-rw software.
Sometimes competing softwares can cause issues. Such as Nero...
Try the following steps:
1. Reset the bios
2. Then boot into safemode and go to the device mmanager.
3. Uninstall(delete) the cd-rom and dvd, hard disk controllers.
4. Click ok, and reboot into normal mode.
5. Windows will find the "new hardware" and re-install the drivers.
hope this...
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