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Ok, here is an update. I pulled a few of the PRI lines out of pool 890 and then assigned line 8141 to a specific button on x301. I was able to access it and dial out with no problem. So I guess it has to be something with the pools. I also was in maintenance and noticed that the lines left...

Couldn't I just turn ARS off and then try and access the trunks? I was thinking of doing this before, but I didn't see where I could turn it off.

I didn't see a specific pool print so here is the general trunk print: GENERAL TRUNK INFORMATION QCC QCC Extern Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch 8101 1/ 1 No Remote 4 Yes Long...

Here is the ARS print: AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: Default Toll Output Table Pool Absorb Other Digits FRL Call type Start Pattern 1)890- 00 -------------------- 3 BOTH --:-- A 2)4---...

I've been taking the lines in and out of 3 different pools to try and get them to work, with no success. In this switch, the trunks are numbered 8101 on up. The PRI lines are numbered on the printout 8125 - 8147, the first 23 ports on that card. These are the lines that I've been trying so I...

Wasn't out of my way, customer is very close to where I live. I was thinking I needed to do this anyway so I could sift through everything. Do you think something in ARS could be affecting this? If I dial the ARS access code, "9", it lets me then dial two digits and I get "call denied" on the...

Decided to go out to the customer and get all the print info. Since you asked, it is an Audix voice mail. I also have some loop start lines connected to the switch which you can dial out on fine. Here is the PRI info: PRI INFORMATION Slot 7 Switch: DMS-100 System: By line...

I was wondering if you were going to ask me that. I'm not on site right now, but I do have a backup on my laptop. Can I print from the backup?

I'm having a problem with dialing out over a PRI on a Legend system. If I use ARS and dial 9 then the number,after the first two digits dialed I get "call denied" on the display and fast busy tone. If I try to bypass ARS by dialing the pool # that the PRI trunks are in, I get fast busy...

What kind of announcement are you looking for? Do you want the operator to have the ability to record the 'answer' message so that they don't have to say it every time they answer the phone? This feature is built into the console, if you have the right one though. Or are you looking for a...

Its internal dial tone. We do get positive disconnect on our lines. I've pretty much tried everything on this and it simply refuses to work. Thanks for you input though. As far as the timers go for your system, I'm pretty sure you can change the value that the trunk card looks for, but you...

Thanks for responding. I have tried both those settings to no avail. Whether they are on or off, the phone reacts the same way every time. I think auto answer is a feature that is exclusive to the ACD software package, but the hang up part is not related to ACD. I could be wrong about this...

I've been trying to get the auto answer feature to work properly on an F9600 ESNR ver. 12. The auto answer part works fine, but when the calling party hangs up the MLDT stays in speakerphone mode and returns dial tone. The user guide states that the phone should hang up by itself, but it...