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Thanks. I verified that the extension is in my cover group for voice mail and cover inside is turned on. I managed to figure out how to print an extension configuration in WINSPM (I'm VERY new at this phone biz) and compared my maintenance extension with another extension and found these...

When we transfer calls to our maintenance department (that line is on a 008 OPT card and has its own circuit number), if the calls aren't picked up in 4 rings they return to the operator rather than going to voice mail. Is it possible to set this up so that transferred calls will go to voice...

I tested each TTR three times to make sure. How do I call the VM ports to test them? I suppose traffic could be a possibility, though we actually have fewer staff now than at any point in the past two years... I've also been getting reports of dropped incoming calls, which might be...

Thanks for the information. I tested all 8 TTR and get the same response on each. Rather than three beeps, I get kind of a half beep and then two "regular" beeps, so am not sure if this is a GOOD response or a BAD one...? Since I get the same on all 8, I'm assuming that is a...

We have the following: (2) 408 GS/LS MLX (2) 800 MLX (1) 800 DID (1) 016 w/Ring Generator (1) 008 OPT w/Ring Generator (1) 007 MLM The delayed delivery problems have occurred on extensions connected to one of the 408 GS/LS MLX boards and the 016 board.

Merlin Legend Mail

Hi! We have a Merlin Legend 6.1 system and have been experiencing a problem lately with voice mail messages being delivered late (either that or the message waiting light doesn't light up right away). Today, for instance, a colleague told me she noticed her message light on this morning and...

I figured out how to add the cover button and turn the ring off and on. THanks for the help!

Thanks for the response. More questions: If I forward the operator's phone, will that forward all incoming lines, or just the first (main) line? How do I create a coverage button on the phone and how do I change the ring? I'm hesitant to do option #2 because we already have a night button...

Thank you to all who answer questions on this forum. I learn so much just reading posts. This time, though, I have a question I'm not finding an answer to. Budget cuts have forced us to eliminate our main receptionist position. Fortunately, our phone system (Merlin Legend 6.1) was set up...

Thanks so much!

We have a Merlin Mail Legend system, version 5.0. We have several out of state Board members who frequently dial into our system and leave voice mail messages. Because they are charging their calls to a credit card, and would like to continue their credit card connection after leaving the voice...