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From my customer... we seem to have no way of knowing – until after the fact – when there may be calls queued on the CS 1000 phone system now. In checking the CALLERS tab on SMILE (bottom right corner of screen dump) I can see what calls have been missed but get no audio telling me that...

Would any one know the current situation. Our product is certified against 10.2 We are trying to record via tapi wav on V13 with no success, we read that Tapi has been discontinued in V13 , hence that and TSpan can no longer be used? Tapi seems to work fine - we can use test tolls to make...

John, not sure if these are in and ACD queue or not. Perry, Thanks - what is a set with CDMA - what does CDMA stand for? Paul

I have some call records in the smde which I am not sure about. D Records D 113 00 5540 A015 017 03/01 11:23 00:00:32 102XXXXXXXX ( Outgoing Mobile Call) D 116 00 A021 005 5540 03/01 13:31 00:00:34 ( Incoming Call ) CF Notations in trunk route.. E 051 00 CF143...

Can amyone confirm that the CS1000 Release 6 supports TCP/IP cdr? Normally you need to have TM with the buffer cards at each site, I understand that now the CS1K can just IP the cdr.. can anyone confirm??? Thanks in advance.

We use Engage ( formerly called Call Parrot), the customer can use span or Dual Media Stream, there is a restriction by Nortel that only two DN can be recorded per set - needs two ASTs as below. Uses CC6 and MLS server - CC7 has multi DN recording capability - waiting for testing on that. go to...

In CC6 there was a restriction on recording IP Phones, you could only record two DNs, so if you had a system of ten phones, with 10 keys - so all users could answer each others calls ( Turret systems) . CC7 has a new feature MCRD which apparantly allows recording acorss all keys, anyone tried this?

We sell a package that connects to the BCM , you need an FTP server at the PC and the BCM sends the data once a day. Email me at paul21019@hotmail.com, I will put you in touch with the suppliers and you can do it yourself, or we can supply you a USA copy and assist with the install, as we...

I have been collecting Cab files by FTP off MD110's for years , recently I have struck a problem return code "FC/C: 550 cab: cannot remove an open file" - yet if I ftp manually - get the cab, delete the cab - it works fine. So I got another package - commercial one called Bulletproof FTP client...

A 092 00 316 T001 003 02/07 15:20 0316 & 0000 0000 N 093 00 316 T001 003 02/07 15:20 00:00:08 ( 723329990 & 0000 0000 N 094 00 T024 001 511 02/07 15:20 00:00:04 & 0000 0000...

How do I get the CDR records out of a Shoretel , my understanding is they are stored in SQL ?? is that correct? What I would like to do is get the records and put them into a txt or csv format. Any replies would be appreciated. Regards Paul

Has this PBX got any hotel/motel options -also can the cdr be made real time

Group, Would anyone know if the CCM6 supports SFPT when transfer occurs.

I have installed a TDA30 and set 4 XDP ports as Voicemail, the VM Pilot is 200 and the extn are 225 to 227 (4 port) - If a message is left on the extn ie say 207 - then the lamp is lit at 207 and I can push the message key - see that it is from 200 - push the spkr key and my mailbox greeting is...

BCM 50 has had the time changed for daylight saving - ie the time was set 1 hour less ( 3am becomes 2am) - however it was changed the date format as well. The date format was MM/DD/YY now it is DD/MM/YY - this happened at 10.51 am - I spoke to the distributors and they did not remote in and...

We are unable to make use of the Call Transfer feature which uses H.450 protocol supplementary services. The CS1000 system does not support H.450 supplementary services. Does anyone know if we can make the MP114 transfer calls as per normalPBX functionality? Thanks in advance Paul

Thanks - we got this working - the route codes were incorrect

Thanks for the assistance, I cannot check this immediately as I cannot get access tothe CS1000 till 23rd Jan. I really appreciate the pointers and will implement as sson as I can, hopefully your offer to further help will be still avalaible

Group, I want to attach a Audiocodes MP114 to a CS1000, we have managed to get the box to register, but we cannot progress to dial ( we get dial tone and we can dial - but timeout occurs.) We suspect the dial plan is incorrect but no one is sure, we have a Cisco ATA working fine , so we tried...

CM5 uses a sort of FTP transfer of the cdr records ( CM4 was SQL )- the calls appear to transfer OK - but seem to be small collected files, it there any way to regulate the transfer ie every hour ?