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Hi Has anyone had an issue with incomming caller ID information being passed to the CDR? I have all other options working. Currently using PRI so caller ID on the sets are not an issue. Thanks,

Thanks, Morrack. I know that is true and the case here, however getting a telco to admit it is another issue :-) I have since had the PRI programming changed to NI1 and have programmed it to operate as DMS100 on the 406 Unit.

here is the latest trace screen, I have now been told that NI2 here in Canada (All-Stream Carrier formally AT&T) does not support calling name on a NI-2 configuration. I am having the PRI programmed for DMS-100 hopefully that will solve this issue. 78126442mS CMLineTx: v=1 CMSetup...

I have been informed by the carrier that calling name is being delivered. I will look at the logs again. This one has been a uphill battle from the start. I just added another bit of the monitor results here as well in case anyone in here can help crack the case! :-) 80705mS CMCallEvt...

What trace option should I be looking at? I have tried various options, however I don't see informaton that relates to the incomming CLID. I have pasted a sample of what im tracing. Line: type=NoLine 0 Call: PhoneModel TelephonyHandler Invoke PM TelephonyHandler...

I have a IP 403 with a NI2 pri from At&T. I get incomming number display however I do not get any incomming name display The telco has said it is on, However I have not been able to prove what the problem is. Anyone have any information that can help

Is there a installation guide missing for the connection of a EU24 to the 52XX phones running R 3.0? I cannot get the 24 module to work under that config, it does work on a 24XX.

Hi I have just repaired my 46xx settings file to correctly dial the 4 digit ext from the call log without dialing the 9, however I cannot get the system to drop the 1 + Area code for a outside call in the log. What am I missing?

Hi all, I have a trouble im currently working on where 2 analog cards have decided they are not working as the should. I have done system resets, I have reseated the cards and have the same errors. I have attached the logs. anyone with any insight on why im getting this issue would be...

Hi, Has anyone configured the CCC software package to generate and automatically email reports? I am having problems finding any docs on this application

Digital12188 your correct. After taking a look at the operations on site. the manager had ben left open for hours. causing of course everything to change after a merge. Thanks!

anyone with any insight on why my passwords do not save for users every few hours they default to # im running 2.1.24

Go it working ! Thanks.

Hi, I need to build a transfer point for a emergency mailbox allowing the caller to dial 0 to connect to the offsite call center. Any suggestions on the best way to acomplish this

Just upgraded my system to 2.1.24 and have been having problems with *17 I now need to use *17* to access vmail any ideas why this has happanend?

Strange one. My default *17 or A voicemail collect programmed button, is not starting the vocemail. All My AAs are working I can dial * + Ext number then *7 and access the voicemail box however when dialing *17 or any programmed voicemail collect + ext number I get the proper display except no...

Hi, Im having mental block here. I cannot find the area on Call Center View where you actually add the Agents. I have added thierPC wall boards, but cannot see where the agents are added or the group monitor for anything other than voicemail

Hi, Are there any known problems with IMS and Outlook 2003?

Thanks! I have the application working. However Im having a new issue with outlook 2003. The Client is working fine on XP SP2 with outlook 2000 with the dcom config change, But the system is not allowing the client to logon to the service when running Outlook 2003. This is bad as over 20 clients...

Any other ideas? Previous post did not work. Should I install the Gateway and Database service on the exchange server?