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  1. jbellizia

    CMS CentreVu

    Why don't you just ghost the machine, in other words, wipe it clean such as a full format and reload the Operating System. Once you've done this, install CMS before you install any other software.
  2. jbellizia

    Service Observing

    Phoneman2, I would like to service obeserve a Hunt group (Skill), however I don't see how that's possible. The only way I can imagine this be able to happen would be through the skill group's Lead extension or the VDN that it is associated with? Any idea?
  3. jbellizia

    Emergency Access Redirection

    Jolagues, I'm definately interested in learning how to setup this alert notification as well as how to send it to the 3 pagers at the same time. Can you send me the information on how? dakota6352@yahoo.com
  4. jbellizia

    Service Observing

    Does anyone know how to service observe a VDN? I can't seem to make this happen. I'm wondering if you have to enable this function within the switch or VDN? Any help would be appreciated!
  5. jbellizia

    Service Observing a hunt group!

    NO, I wasn't able to do that either. That could be due to the way my cor is setup.
  6. jbellizia

    Service Observing a hunt group!

    Does anyone know how I can service observe a skill group such as 255. I've always thought that you can only observe an actual agent login id. With that being said, I wonder if I could obeserve the "Lead Ext." that is associated with skill 255. Does anyone know?
  7. jbellizia

    MapD Issues

    I did a hard reboot on one of my MapD cards in our G3R version 8.4 by physically pressing the reset button located on the front side of the card. How do I take a look into our system and see if the connection is back up and running correctly?
  8. jbellizia

    Mute Button

    Does anyone know how to disable the mute button on a 8410D phone? I've done this once in the past but can't remember how I performed this. Any help would be appreciated!
  9. jbellizia

    TN793B Installation

    Does anyone know how to install and configure a TN793B (24 - Port Analog Card) in a Definity G3R? I've never done this particular task, therefore I wasn't sure if the switch would recognize the card automatically once it was installed or not. Any help would be appreciated. Thanks!!!
  10. jbellizia

    NICE Systems Documentation: Logger, CLS, etc...

    I'm looking for documentation on NICE Recording Systems. I've been to the NICE website which doesn't help much. Does anyone know where I can obtain this information from the web? Thanks, jody

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