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Hi AvayaRed, I think if we do it we'll the cloud where Zoom is the carrier...My preference would be to do direct routing with Zoom, keeping AT&T in place, the other way puts all you eggs in one basket. The bean counters are looking at the cost savings...we'll see how the Proof Of Concept...

I would not rely on it for primary communications. I get many service outage emails from Zoom regarding phones going down - although in targeted regions. And Help Desk is a joke now." Well, If we go to Zoom Phone it's not really my choice. I work for the California State University and some...

Is anyone entertaining, or doing a trial of Zoom Phone? If so what is your experience been like? We are going to be doing a Proof of Concept with 150 users. Right now we have 10 licenses and I was given access today to poke around. Have had the Phone on my Zoom for a while and just used it...

Thanks guys for replying back to me. Have a great day! -James

Hi All, I was wondering if it's possible to put 2 different holiday steps in the same vector? Here's my current vector: CALL VECTOR Number: 16 Name: GRAD STUDIES Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? y EAS? y G3V4...

I was able to set up the CO trunk. When they're testing by using the TAC code it is giving a busy signal. Do you know if there is a timeout/timer that I need to change on page on either page 2 or 4 of the trunk group? If we buyout the trunk it will will work once, but the next time it goes to...

Hi CL, Thanks for the info. I'm going to set up the #2 way. I'll let you know how it goes -James I love it when a difficult problem is resolved....

I need to set up a port of use with a VE8012B/VE8012BR paging system. I created an analog 2500 station. Then I created a CO trunk group and put that station in the incoming destination. I'm not sure if this is the way. Wondering if anyone has had experience with this? Thanks, James -James...

Hi Sean655, I did trace the call, and I saw the PBX call the Goggle Voice # being called. I ended up trying something on a hunch. The coverage path the person had only had the call have 3 ring before going to voicemail. I changed it the coverage path to one that had 6 rings before voicemail...

I have someone that wants to use their Google Voice number in EC500 and it is not ringing their Google voicemail when making test calls to their extension. Has anyone had success setting up a Google voice number in EC500? If so, what did you do to get it to work? -James I love it when a...

Thanks for the assistance. It worked great. I appreciate the assistance! -James I love it when a difficult problem is resolved....

I guess, I know it's a change command, I don't think I worded it correctly. Will I need to reimport everything when I want to "change" some new ones into the table? Or can I just change the new ones into the table by importing with out affecting the existing entries? -James I love it when a...

I had the same question. I see Import for Off-PBX station. My question is this? If I have a lot to import, I only see the change command, as that's how you do Off-PBX Station: Do you need to export everything, and then, re-add it all with the additions? I'm worried that if I change with...

Hi All, I'm trying to set up where calls are forwarded to a cell number and the call ID of the called Extension is displaced on the Cell. Currently I have set up a VDN, say VDN 22222, the VDN goes to a vector that routes to a Cell, 9-555-555-5555. I have put the VDN as the target of forwarding...

Thanks.....sometimes the simplest solutions are avoided by Business that has a need to make things extra complicated! That is what we are doing for now....but want to have a way to get 5 to 4.....one suggestion was to try to strip a digit.... -James I love it when a difficult problem is...

About 10 to 15. -James I love it when a difficult problem is resolved....

I tried it and it wouldn't work....thanks....back to the drawing board. -James I love it when a difficult problem is resolved....

I think that would work....would that entail building individual coverage paths for each Agent. Here is what I am picturing in my head: Agent 50093 goes to covegage path, say 93, coverage path has as, say Exported St 1367 with a coverage path that goes to voicemail......Am I think along the...

We have a need to send calls to voicemail that go into a 5 digit agent ID to a 4 digit voicemail box in a Intuity Audix. We have supervisors who use 4 digit DID's and all our our agents are now using 5 digit ACD logon ID's, but some need voicemail. We want to avoid using VDNs & Vectors because...

Hi Dwalin, Is that the LWC Feature on on the Features page for the station? Could you elaborate on how I might set that up....sounds like something may need to be programmed on the fax itself....I have not used Leave Word Calling before. Thanks. -James I love it when a difficult problem is...