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  • Users: jpaf
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  1. jpaf

    Bes Server 5.0 Public Folder Sync

    Check all the steps in the following kb-article: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19111 Cheers jpaf
  2. jpaf

    Setting up BB on BES

    http://docs.blackberry.com/en/ Cheers jpaf
  3. jpaf

    BB Professional - Move in Outlook/Stays on Device

    OK, if the message on the BlackBerry has a folder icon instead of a message icon, that means the BES sent the info to the device, which your log snip shows. As you mentioned, the status=1 entry in the log line also shows that the message state is READ. So the BES is doing what it's supposed to...
  4. jpaf

    BES server not allowing new web pages unless favorites

    The BES does not have any functionality to disallow sites not in device favourites. Te BEs is not aware what favourites people have stored. Are you sure there is no proxy server in between the BES and the internet blocking these sites? If so, can you bypass the proxy for testing? Cheers jpaf
  5. jpaf

    BB Professional - Move in Outlook/Stays on Device

    Does the user leave it 15-20 mins after they have filed the message and then check the device or are they expecting to see the change immediately? The moving and deleting of messages in the mail client are not necessarily sync'ed to the device immediately. These functions are treated as lower...
  6. jpaf

    Desktop Message Not Found or Radio Failure

    You will find all the docs you need here: www.blackberry.com > Support & Services > Product Documentation > Documentation for Admins > Select the mail platform you have and then choose the version of software you want to install. When you install a fresh installation on a new server, as long...
  7. jpaf

    Desktop Message Not Found or Radio Failure

    Yep, install the new one and then gradually move users. You can use Desktop Manager to backup and then restore their data after the wipe. You will need new SRP and CALs for the new server though. I believe you can purchase a migration kit for this.
  8. jpaf

    Desktop Message Not Found or Radio Failure

    If you install 4.1.6 new, then you have to wipe devices and reactivate each one on the new server. If you do an in-place upgrade of 3.6 to 4.1.6 then you don't. The MR is a rollup of fixes for SP6, I beleive MR5 or 6 is the latest one.
  9. jpaf

    Desktop Message Not Found or Radio Failure

    Yeah, good plan, I'd upgrade from 3.6 to start with and revisit if necessary afterwards..... Recreating the MAPI profile is relatively easy, it just means a disruption in service. Also, what's different with new accounts? Are they on different exchange servers\mailstores to older accounts that...
  10. jpaf

    Desktop Message Not Found or Radio Failure

    Are any AV products stripping or quarantining the email\attachment in Outlook or maybe an archiving solution that is changing the original message at some point? If the red cross is seen on first attempt then the BES can't find the original item and the second attempt the device will use the...
  11. jpaf

    What can BES Admins see on a blackberry?

    If the option is enabled for PIN & SMS message logging (it is not enabled by default, the Admin has to enabled it) then the contents of the messages are logged on the server as well as date, time, sender etc. Many juristictions require logging for audit & regulation purposes.
  12. jpaf

    Can't send an attachment

    Correct, the example given for .log, would utilise the standard text distiller in BES. What kind of data is contained with in the .dat file? Regards jpaf
  13. jpaf

    Can't send an attachment

    BES does not support .dat attachment files. regards jpaf
  14. jpaf

    Cannot send email on Blackberry

    That would be Active Directory, not Exchange. Those types of settings don't change by themselves. Are any of your admins making changes, mayve even amending Group Policy settings?
  15. jpaf

    Cannot send email on Blackberry

    Was the exchange server patched recently? Some of the MS patches replace the store.exe and revoke that Send As permission.
  16. jpaf

    Cannot send email on Blackberry

    Could be any number of things. Does she get a red X when trying to send? If so, open the message, scroll to the top and read the error. Alternativley, search for her name in the MAGT logs on the BES, after she has attempted to send, and see what errors are logged for her account. Cheers jpaf
  17. jpaf

    turn off reconcile?

    Or use the filters to only buzz when emails arrive from important people... Regards joaf
  18. jpaf

    Viewing Multiple Calendars

    Yes it is going to be available in 5.0 Regards jpaf
  19. jpaf

    turn off reconcile?

    Kind of negates the purpose of 'push technology' doesn't it? regards jpaf
  20. jpaf

    Calling directory with multiple country codes for BB

    Yes, a UK user should have the Smart Dialing Country Code set to +44 and a German user should have it set to +49 etc etc A non-US user would have to be dialing +1 for any North American number. So if you were looking at amending your database, all NA users should have +1 in front of their phone...

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