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Well, since you are using an IGX lets start with some basics. Does the echo/Sound issues occur only at peak business? If so, then you may be low on bandwidth. Most IGX Boxes will reduce quality when call volume exeeds the original Bandwidth setup.

I have to ask some basics. Have these Trunks ever not had echo/sound issues since installation? Do you have any other Trunks installed that are working fine? Are these Trunks straight from the Local Telco Provider or do you have MGX or IGX Servers? One of the basic checks is having Local Telco...

Did you check if these calls that fail come into the Switch from a different location, like VDN or Trunk? Just verifying you have cross-referenced all COR and TN that may effect this. This anomaly can be caused by more than one problem.

display second-digit 9, is there any entries?

richgarcia87, The best advice is to obtain Avaya or one of its outsourcers to change the IP. However if you know you PCs then here is a hint. The hosts file is in the etc directory as well as the other components like default router.

jimmyjim, If you would like to continue dialing the '911' without using the ARS Access Code (8) then you need to visit the dial-plan. It appeared you originaly had some routing in place such as a VDN. As for the 8 911 option, the information you have already been provided should have allowed...

jimmyjim, In your original request you stated, "Our company used to be able to place 911 calls directly, without having to dial the access code" does this mean you did not have to dial 8 before the 911?