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We have an Avaya CM 5.2.1 system with S8730 servers for our 12 sites. Three of our sites have G650s and CLANs the others are using G430 and G450 gateways. We are moving to CM 6 next month. Prior to our upgrade we would like to roll out PE to all of our sites. We have a single network region...

We have a problem with our IP Agent 7 users. When they complete a call and hang up sometimes it will not disconnect. Instead the call returns to the queue and is directed to the next available agent. When the agent answers the call no one is on the line. This goes on for hours until the call...

Thanks for the help. I used the NTP addresses we use for our Windows servers and it synced. Thanks for the help!

I need to change the NTP in our S8720 servers, running CM 3.1. Does anyone know for certain if the NTP must be Windows source or a Linux source. I read every post I could find on this subject and found some posts state it can't be a LINUX source and others that state it must be a LINUX source...

Does anyone know how to configure Witness Quality for Communication Manager to record non-ACD extensions? We have Avaya CM 2.2 and Witness QCM 5.3. This system works fine for ACD agents but we cannot figure out how to trigger a recording for a standard DID extension. I guess there needs to be a...

We have a vector that queues callers to a certain toll-free number at high priority. However, when the queue limit is reached the caller does not get a busy signal but instead hears the queue messages until they abandon. What have we done wrong? Can we return a busy when the queue is full...

I usually see "Switch X:(Session Message)Processing Message Type:Data" within a few minutes after I stop and start the RSP service.

Are you using Reliable session protocol? If so you can monitor and reset the RSP on your eCAS server. You will find this under programs>Avaya>Reliable Session Protocol Manager

When you exceed the number of licensed extensions in eCAS it will stop processing calls. I had this happen a few month ago. We were able to remove several unused extensions in eCAS and restart call processing. Good luck

The easiest way to connect the TN 464 to the smart jack is via an Avaya 120A integrated CSU module. This module plugs directly into the 25 pair connector on the back of the carrier and contains two modular jacks. One jack is an RJ-48c for direct connection to the smart jack. The other is for...

Does anyone know of a quick way to re-direct calls from a particular ANI (caller ID)? We have a G3si R9. The user is getting harrassing calls from an ex-spouse and HR wants us to redirect any calls from that inbound ANI to a manager. The caller is coming in on our DID, PRI trunks. This user...

We have agents who login and wait until their scheduled start time before pressing Auto-in. I have found that the Aux time between the agent logging in and pressing Auto-in ends up in this category.

Due to the cost issue, I only use the TN464 packs for spans in an NFAS group that have a D channel, usually two (one primary and one backup D Channel). I use TN767 packs for other spans in the group that don't have a D channel. My equipment vendor has recently told me that in certain instances...