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What is the right way to make big menus (deeper that 9-4-2)? This is what I think, correct me if I am wrong: 1. I create CDN for each VoiceTreatment 2. I create CallTreatment for each VoiceTreatment 3. In RoutingWizard I connect the CDN with CallTreatment. 4. I 1st menu I create TransferTo Item...

I have SECC3 configured with one call presentation class configured as `queue to skillset after 30 sec'. No other call presentation class is configured. There're 10 agents using 3905 phonesets. Normally when the call arrives, the phoneset beeps and the In-calls lamp flashes. But sometimes (I...

Thanks a lot! It did help!

documentation can be found on www.nortelnetworks.com

SECC works with Voice Services Card. SCCS works with Meridian Mail. These are standart NN solutions. Now they do offer a new device - MPS (Media Processing Server). What functionality do u wanna use?

Documentation also says about `Agent Keys', which can show current agent status by blinking. What are that keys and how do I program them?

maybe definity has embedded callcenter control utility? Symposium is the separate application on separate server, that's why no setup can be made using dialpad of the phone.

How do I enter an ActivityCode when switching NotReady? The ActCode lamp does not flash when pressing NRD key.

TAPI does know nothing about skillsets, 'cause TAPI is the API, and skillset is just a NN call distribution solution. However you can try other interfaces SCCS does provide.

1. When supervisor calls an Agent's Phantom Extention the call terminats on the SCR key. is that ok? or should it terminate on ASP key? 2. I've created an OBV (observe) key. When pressing it phone asks `enter agent ID'. Should I enter Agent login ID or Position ID? If the right way is entering...

You cannot create new access classes with SECC. There're only 4 predefined access classes: Sysadmin, Custadmin, SeniorSupervisor and Supervisor.

How do I convert a prompt in SBC format to WAV? I've tried to open it with GoldWave, which is recommended by Nortel in the MIRAN documentation, it did not help. Opened file contains noise only. U/A-law changing also did not help.

I'm about to set up the Call Center on the BCM 2.5 system. I follow there steps to do this using the CallPilot: 1. Create and initialize Skillset Mailbox, Agents, Greetings. 2. Configure lines in the LinesAdministration menu. Here I'm confused: should i take any 15 lines of 500 available or...